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Customer Service Advisor

Job LocationNorwich
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Brook Street have a fantastic opportunity for an organised, strong communicator within a Customer Service department with a well-known brand within Norwich.We are looking for a candidate with a can-do attitude, who possesses great organisation skills, attentive to detail and who can work as part of a team but also can work off their own initiative.Salary - up to £25,000Location - Heigham Street, Norwich - Office basedHours - 8am to 5pm or 9am to 6pm (42hours a week), 1 in 4 Saturdays 9am to 1pm Start date - ASAPBenefits

  • 30 days annual leave including bank holidays
  • Continuous training and career progression opportunities
  • Pension Scheme
  • Free Parking on site
  • Life Insurance
  • Staff product discounts
Main Duties
  • Taking inbound calls and being a first point of contact for customers calling into the business, handling enquiries efficiently
  • Transfer calls to correct departments within the business
  • Making outbound calls to customers already on the existing database to make appointments and give updated information
  • Update system with relevant information and keep up to date records of customers profile
  • Provide a professional and supportive first-class service
  • Any ad-hoc office administration may be required
Apply now to be considered or give Kara at Brook Street a call for further information Required skills
  • customer service
  • call center
  • retention
  • motor industry
  • customer executive
  • norwich sales executive
  • car's garage

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