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| Job Location | North Shields |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Is delivering an excellent service to customers essential to you Do you enjoy communicating with a variety of people Can you manage queries quickly and efficiently to ensure a swift resolution If so, were looking for you!Due to continued growth, we are looking for a Passenger Operations Coordinator to support with the full passenger check-in function on our ships. Youll be assisting with departure and arrival procedures, as well as being responsible for all new bookingsand passenger check-in. Well give you all the training you need and support you in your role, to ensure you deliver the best service possible to our customers. Youll be asked to resolve queries, offer advice and guidance, and assist with general information.During your role with us we would like you to collaborate with the Port Supervisor regarding the people, process, technology, and customers that are part of the port operations future strategy and development, helping us to meet performance targets for speed,efficiency, sales, and quality. You will asked to communicate with third party stakeholders including Border Force. Alongside your busy day to day activities, youll need to stay abreast of any changes of regulations within the industry and maintain up todate knowledge of developments so we can communicate this to our colleagues.Ideally, we are looking for candidates who have experience working in a customer focused role. Who can demonstrate proficiency in MS Word, MS Excel, MS PowerPoint, and other relevant software. Effective communication skills are essential, combined with theability to patiently explain processes, procedures, & company information to team members and customers. A self-motivated, team player who is approachable and a confident professional with a positive attitude. Proven experience in successfully resolving customerissues would be beneficial. Can you multi-task, work at a fast pace, whilst always maintaining great service If so, we would like to hear from you.Please note - This role is on a zero-hour contract. National Minimum Wage.Now about what we can give you. Youll be able to access some fantastic benefits such as:
Keyskills :
Customer SatisfactionCustomer ServiceMicrosoft Office