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IT Service Delivery Team Leader

Netwirking Ltd
Job LocationNorth Shields
EducationNot Mentioned
Salary26,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Netwirking are helping a client based in North Shields as they look to add an IT Service Delivery Team Leader to the business. This role would ideally suit someone working as an IT Engineer who has experience looking after a team and who wants to be a teamleader permanently. Experience working within a MSP is highly desirable.Duties and Responsibilities:

  • Team Work - Lead, Manage & Mentor the Service Delivery Team. This includes Hiring and recruitment.
  • Customer Management - Liaise with clients to make sure that they are happy and your team and solutions are running smoothly and are adequate for their current & future needs.
  • Development of the PSA - Develop and use the platform to introduce new processes when required.
  • Development of use of RMM - Review RMM policies to ensure adequate patching & monitoring are taking place
  • Introduction of new products and services - Manage and oversee rollout of new technologies/services across the customer base
  • Communication, Reporting and Risk - Identify, Communicate and Mitigate potential risks to the Company and Clients
  • Numbers and Metrics - Creating, Managing & Improving both Individual & Team KPIs and Performance Metrics
Essential Skills and Experience:
  • Experience working for a Managed Service Provider (MSP) or IT Support Business (highly desirable)
  • Management & Leadership Experience of an IT Service Team
  • Drivers license
  • Great Communications skills
  • IT literate - Advanced user level
  • A deep desire to deliver an amazing Client Experience
  • Experience using a Ticketing system / RMM Tool and PSA software
  • Experience and knowledge of working with the Microsoft 365 Platform

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