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Customer Service Advisor

MTrec Recruitment
Job LocationNorth Shields
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Rewards and Benefits on Offer

  • 25 days holidays + bank holidays increasing to 28 after 5 years
  • Pension - Employee 5% and Employer 3%
  • Free Parking on site
  • Free Breakfast for all staff
  • Death in service 3 times salary
  • Employee Assistance programme
  • Discount platform
  • Day off for your birthday
  • Free flu jabs for anyone that wishes to have them
  • Cycle to work scheme
  • Salary sacrifice Season ticket for the metro
  • Hybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)
  • Friendly working team environment
MTrec’s New Client OpportunityMTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.They are now looking to recruit a permanent Customer Service Advisoras soon as possible to join their highly trained team and to work in an unbelievable office environment.If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond tocustomer service calls and emails.You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are lookingfor a long-term permanent job opportunity.The Role you will be Doing
  • Answering inbound calls
  • Handling customer queries
  • Accurately setting up new claims
  • Professional handling of calls to ascertain liability and move forward in a positive manner
  • Record all relevant information to reduce potential costs and identify indemnity concerns
  • Making outbound calls when appropriate
  • Liaising with third parties when necessary to provide excellent customer service to policyholders
About You
  • Customer Service experience is essential, you must have experience within call-handling in previous roles
  • Good organisational skills
  • Strong interpersonal skills
  • Attention to detail
  • IT literate
  • Good communication skills
  • Ability to take ownership of possible problems
  • Ability to work as part of the team/team plater

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