Repairs Work Planner/Scheduler Fixed Term

Job Description

Sovereign are a leading housing association, driven by our social purpose where our residents are at the heart of everything we domore homes, better places, excellent services.Providing an efficient right first time repairs and maintenance servicesto our properties is our key focus.We currently have a great opportunity for a Works Planner/Scheduler to join our busy Property Services Team based out of our Nibley Office on a 12 month basis.The roleYoull contribute to the efficient running of Sovereign Property Services by supporting the works scheduling administrative process ensuring that maximum standards of customer serviceare delivered.Youll provide a first point of contact for scheduling enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner, ensuring customers receive a friendly andprofessional response and are kept informed of progress made.Liaising directly with customers over the telephone, youll understand their needs and agree appointments for our trades to visit. You will also support with emails from our trades with follow on requests.What youll need

• Solid experience in administration within a busy customer focused role
• Someunderstanding of building maintenance terminology
• Experience of using a number of different computer systems
• Ability to manage your own work load
• Strong customer service focus
• Confident telephone manner

What youllreceive from us:

• £450 yearly flexible benefit pot to use against benefits of your choice
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous pension schemematched up to 12%, life cover at 4x your salary
• Flexible working - were committed to giving people flexibility as widely as possible
• Recognition scheme
• Wellbeing discounts includingdiscounted shopping & cycling scheme

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you.