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Helpdesk Manager

In Technology Group Limited
Job LocationNorth London
EducationNot Mentioned
Salary£50,000 - £55,001 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role: Helpdesk Manager (Hands on)Location: North London - Hybrid Salary: £55,000 + Hybrid Working / Bonus / MedicalDesign, Architectural and Construction IndustryAre you an experienced Helpdesk Manager / IT Team Leader seeking a new challenge Our thriving Design & Architectural company in North London is seeking a Helpdesk Manager to lead our service desk team of 5.In this pivotal role, youll manage a team of helpdesk technicians, oversee service desk processes and procedures, and provide hands-on technical support where required. Responsibilities:

  • Lead and manage a team of helpdesk technicians, providing technical guidance and mentorship.
  • Monitor and assess all helpdesk activities while establishing and maintaining service desk processes and procedures.
  • Ensure that service desk operations align with industry best practices, monitoring and analyzing performance, and presenting insightful reports.
  • Proactively identify, research, and resolve service desk issues, developing and managing performance metrics.
  • Track and respond to customer inquiries and complaints, maintaining service desk software and hardware.
Role Enrichment:
  • Drive a culture of continuous improvement, implementing strategies to enhance team productivity and efficiency.
  • Collaborate with cross-functional teams to integrate new technologies and optimize existing systems.
  • Manage vendor relationships, ensuring seamless communication and timely service delivery.
  • Develop and execute innovative IT solutions aligned with business objectives.
Skills & Qualifications:
  • Proven experience as a Helpdesk Manager within a similar industry.
  • Excellent knowledge of service desk processes, ITIL, and industry best practices.
  • Excellent technical skills
  • Strong problem-solving, customer service, communication, and leadership skills.
Benefits:
  • Salary of £50,000 - £55,000
  • Hybrid Working + Flexi Time
  • 25 Days Holiday + Bank Holidays
  • Private Medical Cover
  • Free onsite parking at the office address
  • Excellent career and development opportunities
Company Insights:Step into a stimulating role within our well-established firm, known for its exceptional IT infrastructure and commitment to excellence.How to Apply:If youre ready to take on this dynamic role and possess the required skills and qualifications, apply now for immediate consideration and interview. For further details about the role, reach out to us directly.Keywords: Service Desk Manager, Helpdesk Technician, Service Desk Supervisor, Service Desk Analyst, IT Helpdesk ManagerIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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