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Customer Service Manager

Adecco
Job LocationNorfolk
EducationNot Mentioned
Salary45,000 - 48,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Manager- Watton- £45,000I am currently recruiting for a Customer Service Manager on behalf our our client based in Watton. My client is experiencing rapid growth and are looking for a experienced Customer Service Manager to drive performance in this exciting period of growth, progressionopportunities will also be available!Salary: £45,000Hours: Monday-Friday 09:00am-17:00pmJob Responsibilities:

  • To oversee a team of 20 who schedule, organise and assist a team of engineers nationwide.
  • To be the focal point of contact for both internal and external customers, handling any issues they may have and developing and maintaining customer relationships
  • Conduct staff meetings, appraisals and 121s
  • Recruit, train and support the Helpdesk and Field Staff
  • Ensure contractual deadlines are met and to think creatively about how do overcome any issues
  • Bring continuous innovation and improvement to meet changing business or operational circumstances.
What are we looking for
  • Experience of working within the utilities sector
  • Experience of managing a successful customer services team
  • Someone willing to travel between the 2 sites in Watton and Lincolnshire
  • Strong people management skills and the ability to motivate a team
  • A high level of organisational skills with the ability to meet deadlines
If you are interested in this role please send CVs, alternatively you can call us on to discuss more about the opportunity.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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