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Service Desk Analyst

i2i Recruitment Consultancy
Job LocationNewtownabbey
EducationNot Mentioned
Salary£14.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Service Desk Analyst Newtownabbey £14p/h | 37.5 hours | Mon- Fri Temporary Ongoing Our client, one of the largest IT organisations in the UK are looking for first point of contact for their clients with technical queries.Are you passionate about IT, cutting-edge technology and softwareAre you looking to make your mark in the IT sphereThen this is the perfect opportunity to kickstart your career in the exciting and varied world of technology and software solutions.The Role:

  • Answering and resolving all customer queries and questions
  • Logging and processing incidents and service requests from telephone, email and customer portal.
  • Making sure customers are kept updated on what’s happening with their query.
  • Prioritising and managing your own workload, while making sure you meet deadlines.
  • Working in accordance with our company policies, procedures and standards.
The Person:
  • Excellent verbal and written communication
  • Good customer service skills
  • Experience working on the telephone communicating with customers.
  • A curiosity for IT
  • IT service support experience (desired not essential)
Benefits:
  • Free parking available
  • Full training provided.
  • Valuable work experience and learning opportunity
If this position is for you, then please get in contact with JAMES at i2i recruitment today.We like to speak to every application, but due to the current climate this is not always possible.If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

Keyskills :
AnalystCustomer ServiceLine SupportService DeskTechnical Support

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