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Training Operations Assistant

Westcountry jobs LTD
Job LocationNewton Abbot
EducationNot Mentioned
Salary£15,000 - £18,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, part-time

Job Description

JobTitle: Training Operations Assistant (Part-Time/Maternity Cover) Approximately 25 hours per week Job Purpose This is an opportunity to join an exciting high growth business. We are recruiting for one of our clients for a part-time Training Operations Assistant (temporary maternity cover) to join their busy office in Newton Abbot (currently working from home). This role will report directly to the Training Operations Team Leader. The key purpose of the role is to ensure the smooth running of the companies training across specified areas of the UK. The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Working within the Training Team, responsibilities will include, but not be limited to: Role Specific Requirements & Responsibilities This role will report directly to the Training Operations Team Leader. The key purpose of the role is to ensure the smooth running of training across specified areas of the UK.The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Working within the Training Team, responsibilities will include, but not be limited to:

  • Internal Course administration
  • Managing the zoom calendar, creating links
  • Checking attendance of all types of courses
  • Sending out course feedback questionnaires to delegates
  • Supporting the Co-ordinators by liaising with trainers, delegates, and suppliers to ensure the smooth running of the courses
  • Organising the distribution of training materials to trainers and delegates
  • processing course paperwork
  • answering phone calls from customers and solving issues they may have in a timely manner
  • Supporting team members with all administration duties
  • Ensuring the smooth handover of delegate follow-up to Membership Services Team
  • Maintaining accurate up to date database records
  • Contributing to the development of new processes, and streamlining existing processes within the department
  • Engaging in cross team disciplines according to the needs of the business
    • Person requirements: To be considered for this role, you will need to demonstrate: Essential:
  • Excellent communication skills, both written and verbal,including a first-class telephone manner
  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Ability to collaboratively work with other teams
  • Commercial awareness
  • Attention to detail and a high level accurateness
  • Highly computer literate and a sound working knowledge of Microsoft Office
  • Ability to work on own initiative as well as part of a team
  • Ability to organise, multi-task and prioritise
  • Experience in a training or education environment
  • Experience working with the Moodle learning platform
    • Package:
  • Annual salary dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays pro-rata
  • On-site parking (when working from the offices)
  • Receipt of two references, satisfactory to us in all respects
  • Confirmation that you are eligible to work in the UK
  • The satisfactory outcome of a check by the DBS
  • Willingness to embrace the companies training Approach
    • This is a fantastic opportunity to join a successful organisation, if you have the relevant experience we would love to hear from you.

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