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Response Call Handler

Adecco
Job LocationNewton Abbot
EducationNot Mentioned
Salary9.55 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Response Call HandlerAshburton or Exeter£9.55ph + Shift allowance on weekends & anti-social hoursFull Time, 40 or 32 hrs pw - ALL APPLICANTS MUST BE WILLING TO WORK SHIFTS THAT MAY INCLUDE EVENINGS & WEEKENDSExcellent PERMANENT job Opportunity to join a growing company that provides essential care to those who are vulnerable. In this incredibly rewarding role you will be a crucial team member acting as a first point of contact for incoming calls. These may becustomers using the Emergency help function so individuals will need to be able to respond quickly & appropriately. For a successful candidate no day will be the same in this role but some of the daily duties will include:

  • Deal appropriately with callers who may be emotional, distressed, vulnerable, or in crisis and deciding on the right course of action
  • Provide information, advice and guidance to queries from customers
  • Carry out quick risk assessments for every contact received
  • Provide out of hours troubleshooting & advice for customers
  • Undertake shift work covering 6am-10pm, 7 days a week
Ideal Skills/Experience
  • Excellent communication skills both spoken & written
  • Ability to capture critical information and record it accurately
  • Emotional resilience & empathy
  • Excellent customer service skills
  • Good decision-making skills
  • Team player
*All successful applicants must be able to travel to ashburton for an initial 2-4 week training period*Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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