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Membership Services Coordinator

Westcountry jobs LTD
Job LocationNewton Abbot
EducationNot Mentioned
Salary£20,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is an opportunity to join an exciting, high growth business set in the beautiful grounds of Seale-Hayne*. We have a vacancy for a temporary (maternity cover) part-time Member Services Coordinator to join our Member Services team. This role will report directly to the Member Services Manager. The key purpose of this role is to provide engaging communication with our members, Licensed Practitioners and Trainers. The requirements of the job will be many and varied, commensurate with the needs of a dynamic, high growth business. Responsibilities will include, but not be limited to:

  • In-bound and outbound communications using a variety of media including phone, forums, newsletters and email
  • Participating in and leading on a portfolio of project work Supporting members by building strong relationships and ensuring exceptional customer service
  • Contributing to and developing improved processes and membership services
  • Contributing to and supporting:
    • - the ongoing development of a comprehensive package of membership benefits-improved methods of communication and engagement with members- the preparation of management reports
  • Managing day-to-day queries
  • Maintaining accurate, up-to-date database records
  • Carrying out analysis of member course feedback
  • Processing the certification of members
  • Liaising with other teams as needed, including the Training and Content Development teams, to ensure course paperwork has been received and up to date resources are available to members
    • Person requirementsTo be considered for this role, you will need to demonstrate:Essential
  • First class customer service and relationship building skill
  • Excellent communication skills, both written and verbal
  • Excellent organisation, administration and time management skills
  • Attention to detail and a high level of accuracy
  • Highly computer literate and a sound knowledge of Microsoft Office
  • Familiarity with direct marketing techniques, CRM systems and database management
  • Ability to work on own initiative as well as part of a team
  • Ability to multi-task and prioritise as well as the flexibility to move between routine tasks and more complex development projects
  • Ability to foster good working relationships with all staff and members
  • Ability to support members and colleagues in an empathetic and helpful manner
  • Ability to critically evaluate activities and contribute to improved processes and member service outcomes
  • Commercial awareness
    • Desirable
  • Experience in a membership environment
  • Degree in an appropriate field
    • Package
  • Annual salary dependent on qualifications and experience
  • Holiday entitlement of 25 days per annum plus bank holidays (pro-rata)
  • Discretionary annual pay review
  • Discretionary annual bonus
  • Fun fund for company events
  • On site parking
    • Employment will be subject to:
  • Receipt of two references, one of which must be from your most recent employer
  • Confirmation that you are eligible to work in the UK
  • The satisfactory outcome of a check by the DBS
  • Satisfactory completion of probationary period
    • *Due to Covid-19 we are currently working from our homes. All applicants must ensure they have adequate space to work from home with stable wifi connection until further notice. Required skills
  • Co Ordinator
  • Communication Skills
  • Customer Service
  • Marketing
  • Training

    • Keyskills :
    Co Ordinat Communication Skills Customer Service Marketing Training

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