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| Job Location | Newton Abbot |
| Education | Not Mentioned |
| Salary | £30,000 - £35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
This is an opportunity to join an exciting, high growth business whose head office is based in South Devon.The role is home based but has the need to be able to travel to Devon for occasional meetings as required. This role will report to the Head of Operations.The key purpose of this role is to lead the Member Services and Online teams in providing a first-class membership service to the Companys ordinary and licensed members.Responsibilities will include, but not be limited to:• Ensuring exceptional customer service and relationship building• Overseeing and developing communications with members, in collaboration with the Marcomms team and in response to need• Critically evaluating activities and contributing to improved processes and membership services• Maximising the number of licensed members that renew their annual licence and minimising drop-offs• Management of all aspects of trainer development to include but not be limited to the Annual Trainer Seminars, Trainer Quality Assurance and New Trainer Mentoring for newly qualified trainers• Supporting the regional team with retention of settings based on Thrive-Online data• Attendance at monthly managers meetings and preparation of associated reports• Working collaboratively alongside all other managers to ensure that operational targets are met• Continuing to develop and administer a comprehensive package of membership benefits• Overseeing and leading departmental and inter-departmental projects when needed• Driving process and systems change in line with company growth• Liaising with the wider organisation to feedback and feed forward key membership and Thrive-Online information• Mentoring and developing team membersPerson requirements:To be considered for this role, you will have the following attributes:• Ability to build and develop strong and nurturing relationships with all team members and clients• Ability to be respectful and inclusive of others• Ability to work collaboratively with other internal teams• Ability to work on own initiative as well as part of a team• Ability to organise, prioritise and multi task, whilst being confident to make decisions in a fast-paced environmentEssential skills, knowledge and experience:• Experience working within a member services focused role• Familiarity with CRM systems and database management• Ability to work on multiple projects at once• Excellent communication skills; written and oral and an excellent telephone manner• First class customer service and relationship building skills• Demonstrate commercial awareness• Highly numerate and literate• Attention to detail and a high level of accuracyPackage• Annual salary dependent on qualifications and experience• Holiday entitlement of 25 days per annum plus bank holidays (pro-rata)• Discretionary annual pay review• Discretionary annual bonus• Fun fund for company events• On-site parking Required skills
Keyskills :
Management education marcomms