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| Job Location | Newton Abbot |
| Education | Not Mentioned |
| Salary | 21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Acorn is recruiting for a Customer Service Advisor for their client based in Heathfield Newton Abbot.Objectives of the job:* To work on retaining existing accounts, reporting technical faults on behalf of customer, up selling on certain products and introducing new lines.* To take customer orders and input them onto system.* Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.Key Responsibilities:* To ensure high standards of customer services, taking and inputting orders efficiently and accurately.* To have a clear and personable telephone manner.*Take ownership of solving customer issues through pro-active customer service.* To promote the sale of LWC Drinks own brand products* To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.* Building relationships with weekly telesales customers, being a regular point of contact* The ability to up sell certain products* Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.* Plan calls and target GAPs in supply using relevant systems.Key Skills:* Excellent Customer Service Skills* Use of Microsoft Excel for spreadsheets and records* Ability to use the trinity system* Good team work skills* Good communication and relationship building skills* Good product knowledge40 Hours per weekBonus - Paid on achieving Depot & individual Targets7 day a week operation and the role will require occasional weekend work (1 weekend in 6)Must have previous selling experience.Due to the location a driving licence would be a benefit.Acorn Recruitment acts as an employment agency for permanent recruitment.
Keyskills :
Acorn is recruiting for a Customer Service Advisor for our client based in Heathfield Newton Abbot.