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Head of Business Systems & I.T

Job LocationNewport, Gwent
EducationNot Mentioned
Salary42,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Who are we Atlas is a family of people drawn together by a passion for creating happiness in ourselves and others.Founded 36 years ago and still 100% owned by our founders, we are now one of the fastest-growing privately owned, Total FM companies in the UK, providing cleaning, engineering, security, pest and other support services to a wide range of companies, fromglobally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our 10,000 strong family, who together deliver happiness to over 5,000 client sites every single day. To ensure we remain focused on our purposeas we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.Summary. As our new business systems, you will be responsible for our business systems that support the operation and work with our outsourced IT company to ensure we are getting value for money and the most innovative solutions in the market.You will be part of a team focused on delivering happiness through service excellence to colleagues and clients alike.What youll be doing;

  • Promoting a business wide culture of service
  • Providing technical assistance for questions and problems to internal and external customers.
  • Following up with (internal/external) customers to ensure full resolution of issues
  • Managing the swift reaction to notifications from Atlas and client specific service
  • Managing system improvements
  • Maintains system protocols by writing and updating procedures in the business systems management portal
  • Monitor relevant IT Supplier performance and manage improvements where necessary
  • Help users with support and advice
  • Create solutions within the current systems to improve productivity
  • Manage office 365 multi tenant
All you need is;
  • An inherent desire to create happiness for yourself and others
  • Honesty and integrity
  • To be a recognised leader, with the ability to operate under pressure and handle complex situations
  • Be financially savvy
  • Have the ability to get things done
  • Initiate, lead and own change
  • Customer management skills
  • Great communication skills (listening as well as speaking and writing)
  • Excellent interpersonal relationships
What makes this job amazing
  • Youll have the ability to influence the happiness of thousands of people each day
  • This is a new role and you will have the freedom to use your experience to define what Wow looks like and use your skills to support us in delivering it.
  • Youll experience learning and professional growth opportunities
  • For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement
  • Atlas continues to grow at pace which is both exciting and challenging
Our Purpose To create happiness in ourselves and others - We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet,ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Keyskills :
Communication SkillsManagementSystems Management

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