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| Job Location | Newmarket |
| Education | Not Mentioned |
| Salary | £19,000 - £19,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our Client are market leaders in the provision of managed IT services to the retail and hospitality sectors. They thrive on delivering customer satisfaction providing them with installation, maintenance, repairs, configuration and staging for all IT products within the retail & hospitality industry. They are one of the most highly sought after IT service providers in the UK.Job Overview:This role is all about ensuring our customers kept up to date with the progress of resolving the faults logged with our engineers. This may be via links to their systems, or by phone call and email. Ensuring customers are aware of the latest ETAs for their service visits, aware of any issues and kept up to date with queries they log are key components to this role. Validating calls and arranging revisits are important parts of this job. Booking access for engineers to ensure they can get on site is key.Days of work is rota based - 5 shifts per week, including 1 in 3 weekends, hours of shifts covering 8:00 - 20:00All applicants will need to drive due to location of client. No public transport linksKey Tasks and Responsibilities:Control of all customer dataLogging customer callsMonthly SLA managementResolution of aged callsPlanning revisitsCall validationSkills and Abilities:Communication skills to internal and external stakeholdersConfident with IT systems and software packagesOrganised and methodicalFamiliarity with Gmail and Google sheetsExcellent listening skills and clear concise verbal and written skills Geographical awarenessExperience:Experience in a service desk coordinator /administration role (or equivalent) IT service deskCustomer serviceBehaviours: Calm under pressureSelf-motivatedProactiveTeam PlayerPolite and courteous Required skills
Keyskills :
Calls Customer Service ITIL Scheduling Teamwk