Customer Services Administrator

Job Description

Our client has been providing book disposal and recycling services to libraries with surplus books since 2003. They are looking for someone to join their team as a Customer Service Administrator.Key Responsibilities:

• Create, maintain and support an environment where customer service can flourish
• Respond to all customer communications in a timely, efficient, courteous and professional manner
• Resolve all customer issues in a timely, efficient and professional manner

Orders Administration and Fulfilment:

• Meet shipping deadlines
• Mark orders as shipped and print two order runs per day
• Address any anomalies
• Process orders and direct sales
• Process returns and refunds and cancellation claims
• Raise customer invoices
• Book in courier parcels daily
• Maintain spread sheet records related to orders (direct sales, wrong books sent, etc)
• Generate and upload postal records
• Check website notifications

Office Administration:

• Assist management and supervisors in the day to day management and administration of the business
• Support the accounts department
• Ensure adequate stocks of furniture, stationery, and other supplies are relayed to your manager
• Work to agreed budgets and with service suppliers

Partner collections and Partner Customer Service:

• Respond to collection requests from all customers
• Ensure collections take place ASAP and within targets
• Book in collections with various drivers / couriers
• Resolve collection problems quickly and professionally
• Pro actively contact partners to build up collection runs
• Request quotes from Courier companies
• Keep the collections calendar up to date, accurate and ensuring TBC events are not left behind
• Control expenses without adversely affecting business performance
• Ratify invoices from Couriers and drivers to ensure they have been billed.

This is a full time, permanent position.