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TMS Technician

NRG PLC
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A successful software company based in Longbenton are looking to bring on a TMS Technical Support Engineer who will be providing 1st and 2nd line technical support to clients of their bespoke transport management software.You will be rewarded with bonus schemes, training, and a salary up to £30,000.The ideal candidate will be experienced in delivering first-class support to customers as well as creating written documentation.You will be responsible for:

  • Ensure customer tickets are responded to and resolved within SLA.
  • Communicating with customers regularly with regards to their requests.
  • Maintain a high-quality service to customers.
  • Managing multiple cases at one time, ensuring case notes are up to date.
  • Diagnosing and resolving incidents using remote access tools and verbal instructions.
  • Installing and configuring software.
  • Providing timely and accurate customer feedback.
  • Supporting the roll-out of new software applications.
  • Testing and evaluating new technologies.
To be successful in this role you should have:
  • Experience with SQL and JavaScript
  • Previous Software Support Experience at a 2nd Line Level
  • Exceptional customer service skills
  • The ability to support non-technical customers and explain complex IT concepts in simple terms.
  • Excellent organisational skills with the ability to manage priorities.
  • The ability to troubleshoot a variety of issues and resolve user issues.
  • Ability to work on own initiative and make balanced decisions.
  • A commitment towards delivering quality customer service.
There are plenty of opportunities in this role to develop your skills and take the next steps in your career with a company that invests in its training and support schemes.If youre interested in this position of Technical Support Engineer, click apply now and a member of our team will be in touch!

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