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Technical Support Specialist (Spanish Speaker)

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Company DescriptionTurnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners. Turnitin’s content databases — built over 20 years — provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages. We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work.Job DescriptionJob DescriptionProduct Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients.We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.Responsibilities:

  • Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
  • Coordinate closely with Engineering and Product Management on all product issues & releases
  • Develop positive customer and cultural relations.
  • Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
  • Support other strategic initiatives as needed.
  • QualificationsExperience & SkillsEssential:
  • Fluent in Spanish both written and verbal
  • Fluent spoken/written English
  • Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
  • Excellent computer skills
  • Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
  • A good understanding of Microsoft Office products
  • Excellent planning and organisational skills.
  • Ability to work with sensitive and confidential material and possess excellent judgment.
  • BA/BS degree or equivalent practical experience.Desirable:
  • Familiarity with Learning Management Systems such as Blackboard, Moodle and Canvas
  • Experience working in EdTech a plus.
  • Experience working with SalesForce
  • Broad understanding of web technologies and Software as a Service (SasS)
  • Additional InformationBenefits
  • Pension and life assurance schemes
  • A great working environment with an exciting team in an expanding company
  • Gym membership contribution and private healthcare
  • Company Mobile Phone
  • Business Travel Insurance
  • Life Assurance
  • Travel or parking allowance
  • Required skills
  • Learning Management Systems
  • Product Support
  • Keyskills :
    Learning Management Systems Product Suppt

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