Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

System Engineer

Northumbria Police
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary26,244 - 36,369 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you an enthusiastic and experienced IT / Digital technical support professional looking for your next challenge Would you like to support, manage and implement digital applications and services that support our #TeamNP colleagues to deliver an outstandingpolicing serviceWe are looking for a dynamic Applications and System Engineer to join the Digital Application Services Team. This role plays a key part of our Service Delivery function, providing an outstanding level of 2nd line technical support and customer service toour officers, staff and volunteers.The successful candidate will join an existing team, proactively managing a large and diverse portfolio of commercial and police specific applications and systems (including Microsoft 365).What will I be doingYou will provide outstanding customer service and 2nd line technical support to our #TeamNP colleagues, ensuring incidents and requests are managed effectively, in line with agreed Service Level Agreements (SLAs).You will actively build and maintain relationships with colleagues across the wider ICT Department, working as one team to resolve issues and restore service at the earliest possible opportunity.You will liaise with 3rd party suppliers and partners to ensure digital applications and systems remain fit for purpose, up to date, secure, reliable, and available; ultimately supporting our purpose, vision, and values.You will proactively manage your own workload, including your future work schedule, while maintaining an active focus on operational priorities and respond to meet the needs of the Force.You will produce and maintain quality support and technical documentation, including updating records within the Service Portfolio and Configuration Management Database.What do I need

  • Experience working in a technical support role at 1st and 2nd line.
  • Experience supporting and administering Microsoft 365 collaboration tools, such as Office, SharePoint, Teams, Skype, Outlook, Sway, OneDrive, Power Apps, and Power Automate).
  • Experience planning and managing your own workload.
  • A demonstrable passion for service management, alongside a "can do" attitude.
  • Experience liaising with and managing suppliers.
  • The ability to communicate technical matters, to technical and non-technical stakeholders, delivered verbally and in written form.
  • Experience supporting and implementing commercial off the shelf (CoTS) and bespoke applications.
  • Experience working with Microsoft Operating Systems (desktop and server), however experience with Linux would be beneficial.
As Northumbria Police is a 24/7 x 365 organisation, there will be a requirement to participate in an out of hours callout rota.What can you expect from us in return for your dedication
  • Fantastic public pension scheme
  • Childcare Vouchers
  • Excellent discounts on all things from shopping to eating out thanks to the BlueLight Discount Card
  • Huge focus on wellbeing, trained mental health first aiders on site, EAP service
  • Access to gyms
  • Flexible working (to be agreed)
Amongst other benefitsVetting: Recruitment vetting (RV)You must have been resident in the UK for a period of 3 years prior to your application to be eligible.A job offer will be dependent upon vetting clearance, and references.Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition TeamAll staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancyand maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.

Keyskills :
IncidentsService Level AgreementsTechnical Support2nd LineMicrosoft Operating Systems

APPLY NOW

System Engineer Related Jobs

© 2019 Naukrijobs All Rights Reserved