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Senior MI Analyst

Virgin Money
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Senior MI AnalystBusiness Unit: Customer Experience, Customer AssistSalary Range: £28,000 - £36,000 DOE Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. Were on the lookout for like-minded individualsand innovators to help drive our strategy forward. Were also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.Heres what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35-hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)
And you get these Red-Hot Rewards from day one!Our business is going through a period of significant change as we deliver against our ambitions to engage and excite customers. Sometimes things dont go as we planned and on occasion can lead to a complaint. A Life More Virgin, well that means understandingwhat went wrong, then fairly and quickly resolving it. Part of this includes actively ensuring our colleagues across the bank have the insights to take learnings from complaints and make better informed decisions around customer experience. Its a fast-pacedand exciting time to work in a team where theres plenty of collaboration and engagement with our colleagues. Like all Virgin businesses, we love to challenge the norm, so youll need to be comfortable questioning the status quo.As a growing Digital Bank, customer fairness is at the heart of everything we do, from change delivery to regulatory compliance, were looking for a dynamic, ambitious and energetic individual who wants to come with us on this journey. If youve a naturalinterest in analytics, this is a brilliant opportunity to develop your career within complaints data and insight. Our talented team will support you if you bring the passion and enthusiasm to learn.Heres what you will be doing
  • Harvesting data from source platforms using relevant code and maintaining query builds
  • As a data steward, managing and administering aspects of the complaint applications
  • Prepare packs for Leadership Teams and Board of Directors
  • Identify opportunities and risks from data insights and share with relevant business functions
  • Support complaint handling operations with performance reporting and Governance Team with key metrics
  • Build regulatory returns for submission to the Financial Conduct Authority and support the provision of data between the bank and Financial Ombudsman Service
To be brilliant you must have
  • A head for numbers as youll use your superb numerical skills daily, this includes coding (like SQL)
  • Insatiable curiosity with a logical mindset and approach to problem solving
  • Familiar with financial or other data regulation, risk, governance and associated policy
  • Good interpersonal skills, with the ability to build business relationships with colleagues throughout the bank
  • Strong ability to convert complex data into meaningful insight that is understood
Its a bonus if you have (but not essential)
  • Experience maintaining relations with technology teams, where collaborative support is needed
  • Knowledge of Business Objects XI or other reporting application where ownership of query design, build and deployment is standard
  • Proficient use of visualisation software like Power BI or similar
  • Support Change & Delivery teams via Agile or Waterfall methodologies
  • Experience in a complaints function or other operational environment
We really need you to have the skills and experience listed in the To be brilliant you must have section above, but the rest is just our wish list, so please dont let that put you off applying, wed love to hear from you.Inclusion at Virgin MoneyInclusion is at the heart of everything we do here at Virgin Money. Its good for you, its good for us and its amazing for our customers. We know that great minds dont think alike, so we rely on your diverse thoughts, feelings, beliefs and backgroundsto be the best we can possibly be. Got any questions about this or need some support with your application Wed love to hear from you so get in touch with our careers team at .Now the legal bitLiving A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years worth of satisfactory references.

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