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Regional Field Engineer (North East)

Quarsh
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We currently have an exciting opportunity for a Regional Field Engineer to join our team.As a Regional Field Engineer you will report to our Regional Delivery and Operations Manager, working within the region delivering and supporting projects and live customer service.Your main responsibility will be to work within your regional delivery team (Regional Manager and Project Managers) to attend all customer sites requiring site activations/provisions of IT/VOIP services, wireless surveys and technical and infrastructurefault calls. You will be our eyes and ears for the delivery teams to ensure our customer requirements are met and put first. This role reports to the geographical Regional Delivery and Operation ManagerOn any given day, you may find yourself busy with on-site working with the customer and regional delivery team to support their project delivery, conducting wireless surveys, liaising with 3rd parties on all customer sites and internal operational teams,resolving faults to our customers satisfaction, updating key internal stakeholders, and providing commission and wireless testing reports.Personal Skills:

  • On-site proactive and reactive response to customer demands
  • Configuring, installing, and replacing network equipment as a key part of customer managed service provision
  • Work closely with CableCom project delivery team to assist with the delivery of new site openings through the activation of our managed service provision to new and existing site premises
  • Conducting commissioning testing and production of associated reports.
  • Conducting and producing accurate WI-FI coverage test surveys and reports to company procedure
  • Assist in the management of service incidents and requests through on site diagnostics and 1st time fixes
  • Accurate and timely provision of documentation including Site Visit reports
  • Management of van stock to ensure all customer re-visits are kept to a minimum
Technical skills / QualificationsCCNA qualifiedExperienced in configuring and troubleshooting networking equipment - predominantly Cisco 2960 catalyst models, small business switches, Ruckus Switching equipmentConversant with principles and standards for Passive Optical Networks (PONs) and Point to Point networks with reference to Fibre to the Home (FttH) and fibre to the premises installationsInstallation, acceptance test and fault find of Cat 5/6, multi/single mode fibre systems equipmentIn possession of a relevant ECS or CSCS cardAsbestos awareness trainedExperience of building and installing wall and floor mounted cabinetsCompetent to conduct comprehensive risk and method assessments and to produce the associated documentationTerminate fibre with a wide range of interconnection devices and connector types, both hand and machine polishing techniques.Splice all types of fibre including ribbon from standard G652 to laser enhanced speciality fibres OM1, OM2, OM3 and OS1.Experienced in a range of fusion splicers such as Fujikura (FSM60s & 50s) and Fitel (123 & 178) machines. Joining cables using variety of mechanical splicesExperience of working within a multi tenanted Data Centre environmentInstall and terminate copper cabling (Cat 5,5e, 6) with a variety of interconnection devices and connector typesLAN Permanent link/channel testing with level 3 LAN Testers (Fluke DTX-1800, Fluke DSP-4000/5000)Experience of installing access points onto ceilings, removal of back boxes and install wall mounted access points following installation best practicesAbility to interpret network schematic diagrams (Core/Distributor/Access)Knowledge of 2.4GHz and 5GHz spectrumExperience with Ekahau site surveying toolsCompletion of wireless documentation site survey reportsBasic wireless troubleshooting skills.Experience with wireless troubleshooting toolsExcellent analytical and problem-solving skillsExcellent verbal and written communication skillsVery strong organizational and planning skillsExperience RequiredYou will need to have worked in the Information Technology (IT), Telecoms, or Internet Service Provider (ISP) as a Field Engineer. Working each day with the end customer on installation work and end user faults. To have at least 5 years experience in thisarea of work

Keyskills :
CISCOLAN SwitchingRuckusCCNA

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