Police Community Support Officer

Job Description

Salary:£20,919, rising to £23,133 basic annually (equating to a potential £26,462 - £29,263 with shift and weekend allowances based on the standard shift pattern)Please note shift allowances are subject to change based on hours/weekends worked, the amount stated is not definitive, however gives an idea of the potential uplift to your base salary.Location:ForcewidePolice Community Support Officers are an important part of the policing family. Youre the person out on the street providing a visible and reassuring presence, the eyes and ears of both the public and Northumbria Police.Our exciting PCSO apprenticeship programme is a chance to earn as you learn; well equip you with the skills and confidence to engage with local communities, help to prevent crime and build valued relationships.The RoleAs a PCSO you will deal with minor offences, you could be conducting enquires, preserving a crime scene or dealing with anti-social behaviour. You will also play a crucial role in information and intelligence gathering, recording this accurately and forwardingto officers as appropriate. You will be involved in briefings and subsequent operations making an important contribution to delivering a successful outcome.Liaising with a wide variety of community partners to resolve problems, deter crime, and provide advice. You will be approachable and adaptable, and these skills will support you to build positive and sustainable relationships with key community figures.These relationships will allow you to become the respected face of Northumbria Police within the community.If you can do all of this and still shrug off your experiences at the end of the day, youll be rewarded with an immensely satisfying job thats never dull, as well as the opportunity to make a real difference to the community and the Northeast. Sound interestingLook and see how you can help us make a difference.Role information and how to applyOur application form will help us understand how your current/prior work experience, education and life experience has prepared you for the role of a PCSO with #TeamNP. Make sure you do your research about what makes us tick here at Northumbria and the valuesand behaviours that contribute to making a successful PCSO. If you havent already, we recommend researching the PCSO pages of our careers website in advance to find out more about the role and apprenticeshipand the eligibility requirements.We are running an online pre-application workshop via Microsoft Teams with advice on the application process, the role of a PCSO and the apprenticeship programme. If you would like to book a place, please register your interest via our careers page.These vacancies are for courses starting February and September 2023. Initial classroom phase training will take 13 weeks and you must be available to attend the full training programme.Do I have what it takesYou need to be able to listen, understand and not jump to conclusions about what you see and hear, but work to find the best solution for everyone. This role is all about talking to the public, building bridges and winning the trust of communities. Thatmeans youll be resourceful, diplomatic, motivated and in touch with the real world.As a PCSO although you dont have powers of arrest, handcuffs or batons, what you do have is your training, communication and interpersonal skills to deal with challenging people in difficult situations.Youll need to be able to stand up for yourself and deal with confrontational situations, but youll never be alone - there will always be police officers and other support staff on hand to help. When the going gets particularly tough, youll appreciatethe camaraderie that makes working in this role so unique.As were a 24/7 service, youll need to be flexible to work day, evening and late shifts.What are we looking for

• You will be full of initiative and have excellent communication skills, both verbal and written.
• Strong customer focus, passionate and committed to helping others
• Ability to effectively manage multiple priorities

To join as a Police Community Support Officer with Northumbria Police, applicants for the apprenticeship must have:Level 2 qualifications in both English and Maths for example a GCSE or iGCSE at grade C (level 4) or above, Functional Skills Level 2, Key Skills Level 2 (Communication and / or Literacy) or Adult Numeracy / Literacy PlusANDA minimum of ONE Level 3 (or higher) qualification for example 1 A-Level qualificationWhy join #TeamNP

• 24 days leave, excluding bank holidays, increasing to 29 days for 5 years+ service
• Enhanced Maternity, Shared Parental and Adoption leave
• Fantastic market leading public sector pension scheme
• Corporate Travel schemes - local rail, bus services and metro
• Access to Private Healthcare and Eye Test Vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• Also, to take care of your physical and mental well-being, weve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and also enjoy further exclusive discounts on days out and travel
• Cycle to work scheme

At Northumbria Police we are all different and thats our greatest strength. We draw on the differences in who we are, what weve experienced and how we think. We protect and serve everyone and therefore believe in including everyone. We welcome applicationsfrom suitably qualified people from all areas of the community as appointments are based solely on merit.

Keyskills :
Communication SkillsCommunity SupportConflict ManagementInvestigationBuilding Relationships