Part Time Showroom Receptionist

Job Description

WE ARE HIRING!Pennine Home ImprovementsPart Time Showroom ReceptionistAre you someone who is ready to bring passion, commitment, and an excellent level of customer service, as a Showroom ReceptionistThis is a fantastic opportunity to work for one of the London Stock Exchange Groups Top 1000 Companies to Inspire Britain 2020.Pennine Home Improvements is the North Easts leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.Who we are looking for:You will need to have excellent admin skills, with a focus on attention to detail and accuracy.You will be able to absorb information quickly, have the desire and focus to do a good job, with a strong work ethic and a friendly, helpful, and enthusiastic approach.This role is part time, (25 hours) the working pattern will be on a rota basis and will include some weekend working. A flexible approach to working hours is required.Role Responsibilities:

• To welcome all customers visiting our showroom, ensuring a positive and hospitable environment and provide the best possible customer experience.
• Respond to potential customers that have made enquiries online to organise appointments.
  • To convert online and telephone enquiries to appointments.
  • To ensure that any telephone messages are passed to relevant departments with full and concise details of the customer query.
  • To ensure the brochure stand is stocked and brochures replenished when required.
  • To log the number of visitors to the showroom and convert into an appointment where possible.
    • To ensure the showroom area is maintained to a clean and tidy standard.

Skills and experience required:

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.

If you would like to be considered for this opportunity, please send your CV and salary expectations.