Modern Workplace Engineer

Job Description

Modern Workplace EngineerJob descriptionThe FunctionGlobal IT are responsible for the design, build and operation of central IT services that are used across multiple regions within Norton Rose Fulbright (NRF). The function works closely with Global CTO and CISO and regional IT to develop and manage centralservice portfolio and common standards, policies, tools and practices.The RoleThe Modern Workplace Engineer will bring specialist experience in the Microsoft 365 environment by contributing to roadmap development, design, security and compliance.This role will play a key part in both the build and operational management of Microsoft 365 cloud services working within a matrix managed, multi-sourced organization spanning multiple geographies.Key Responsibilities

• Collaborate with the CTO, and technical leads to contribute to the development of modern workplace roadmaps, reference architectures, and design documents
• Work with the architecture, project, and service delivery teams to build environments, services, and implement associated configuration changes
• As part of evergreen management process, review Microsoft roadmaps and changes, plan/implement any changes required within the estate
• Maintain and support a Modern Workplace environment improving end user experience
• Manage, maintain and optimize core MS business services according to agreed SLAs and business needs, including Exchange Online, Teams, Intune and Azure AD
• Monitor and manage the operational health of the M365 environment through the use of management consoles, tools and audit reports
• Build, manage and maintain test tenants and test environments
• Provide L3 support, troubleshoot issues, manage escalations, and share technical issue resolution, knowledge and best practice with wider team and regional peers

Key Skills / Qualifications / Knowledge The successful candidate for this role will have the following experience and expertise:

• Excellent communication skills and ability to effectively convey complex ideas tailored appropriately to the audience (from senior executives to technical experts)
• Strong customer-focus, used to providing support to demanding users
• Demonstrable experience in designing and implementing the MS solution stack
• Experience in transformation of legacy EUC services to modern workplace supporting the changing needs of a digital business with a mobile workforce
• Good technical leadership, collaboration, and matrix-management skills to operate effectively in a global organisation
• Proven experience of working in a fast-paced environment managing multiple initiatives in parallel
• Strong organizational skills, able to manage workload, priorities and meet agreed timescales
• Beneficial Microsoft Qualifications include: Microsoft 365 Identity and Services; Microsoft 365 Enterprise Administrator Expert
• Minimum of 5 years experience as a senior modern workplace engineer
• Formal Education: Bachelors Degree in MIS, CS, business or related studies helpful, but experience will carry the most weight

Technical Experience

• Windows 10 Lifecycle Management including Autopilot
• Modern Endpoint Management (MS InTune MDM & MAM, SCCM)
• Identity and Access Management (including AAD, AAD Connect, SSO, MFA, Conditional Access, ADFS)
• Good knowledge of M365 Security technologies (Azure Information Protection, DLP, M365 Security Center, M365 Compliance Centre)
• Solid understanding of creating and configuring retention policies and legal hold in M365
• PowerShell Scripting and automation across M365 services
• Management of multi-geo MS tenants and understanding of data residency requirements
• Management and simplification of complex multi-domain AD environments
• Management of Exchange Online
• Any experience in the management of Teams, or Mimecast, would be an advantage

Norton Rose FulbrightNorton Rose Fulbright is a global legal practice. We provide the worlds pre-eminent corporations and financial institutions with a full business law service. We have more than 3800 lawyers based in over 50 cities across Europe, the United States, Canada,Latin America, Asia, Australia, Africa, the Middle East and Central Asia.Recognized for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point ofcontact. <span s