Learning and Development Co-ordinator

Job Description

Practice Group / Department: Learning & Development Practice Management - London Job Description Were Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, werelooking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realizetheir full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work fromboth the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s healthand overall wellbeing. The RoleThe Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategicobjectives.The position is based in Newcastle and will report to the Learning and Development Operations Team Leader.Key ResponsibilitiesYou will work directly with colleagues in the London office, those in our Newcastle office and the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:

• Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training).
• Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements
• Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA
• Administer psychometric assessments including producing reports; monitoring usage and requesting units as required
• Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required
• Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist
• Maintain the drive for quality, continually checking and deploying proofreading processes
• As required travel to the London office for on the day co-ordination of the core L&D programmes, e.g.. International Academies

• Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment

Skills & Experience

• Ability to think through problems from a fresh point a view; comfortable with ambiguity and complexity
• Ability to navigate change with confidence and agility
• Excellent organisational and administration skills
• Strong time management and prioritisation skills
• Ability to engage with key stakeholders and deal with people at all levels within the organisation
• Attention to detail

Our clients come first; whilst we have a high-performance culture and work hard as a team, in return we offer a range of competitive benefits including:

• 25 days holiday + Bank Hols
• Free Virtual GP Service
• Private Medical Insurance
• Pension – Norton Rose Fulbright will also make a contribution
• Life Assurance
• Income Protection Insurance
• Enhanced Maternity, Adoption or Surrogacy Leave
• Carers Leave
• Flexible working

#LI-KM1Diversity, Equity and InclusionTo attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.Our new enabled work model allowsour people to have more flexibility in the way they choose to workfrom both the office and a remote location, while continuing todeliver the highest standards of service. We offer a range of family friendly and inclusiveemployment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusionhere.We are an equal opportunities employer. We can make tailored adjustments to our application process to ensure that you have the best chance of success by working with you individually to understand more about your requirements. Please contact our Recruitmentteam on