Learning and Development Co-ordinator

Job Description

Practice Group / Department: Learning & Development Practice Management - London Job Description Were Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, werelooking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realizetheir full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work fromboth the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s healthand overall wellbeing. The teamThe Learning and Development department (L&D) is one of the specialist areas in the Norton Rose Fulbright People and Culture function. We align our learning and development portfolio to support key objectives and initiatives to help meet the firm’s strategicobjectives.We provide business skills, personal, leadership and management development courses/programmes which are available to Partners, associates, business services staff and the practice support team globally. These are delivered by our in-house learning and developmentteam, in tandem with selected external suppliers. We use a variety of teaching and learning methods including presentations, case studies, a variety of exercises and keynote speakers from the firm, to ensure that peoples’ different learning styles are cateredfor.The training (delivered face-to-face and virtually) is designed and delivered based on acknowledged best practice and the latest thinking in management, leadership, business development and personal effectiveness as well as blending knowledge and understandingof the firm’s culture, values and procedures to provide training that is relevant to the work undertaken in the firm.The team is leading the drive for the provision of online, ‘just-in-time’ learning and is developing a portfolio of online courses and e-learnings.The team also provides customised sessions working in consultation with specific individuals, teams or groups, such as team development sessions.Finally, we have an extensive webinar skills training offer available to clients of the firm, as well as high-value leadership programmes which are available, by invitation only, to senior in-house lawyers of the firm’s key clients.The roleThe position is based in Newcastle and will report to the Learning and Development Operations Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and the EMEA, Australia, South Africa, Canadaand US regions. Responsibilities include but are not limited to:

• Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme

• Perform the role of ‘expert’ in dealing with lawyers’ queries on the Continuing Competency Regime requirements

• Serve as the 2nd line support through ServiceNow for all Learning Management System (LMS) users in EMEA

• Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required

• Maintain accurate records e.g. logging client training in Interaction and the LMS and running reports as required

• Work alongside The Leadership Team and the L&D Managers to produce all training materials via the external document production specialist

• Ensure that work received (for the programmes assigned to you) from the document production specialist is logged and saved into SharePoint. Working with the Project Support team to arrange materials for either an online or face-to-face delivery

• Maintain the drive for quality, continually checking and deploying proofreading processes

• Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required

• As required travel to the London office for on the day co-ordination of the core L&D programmes, e.g.. International Academies

• For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/Project Support team so they can assist remotely where required

• Co-ordinate the end-to-end organisation of all internal and external training for clients (both online and face-to-face training). Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipmentare in place

• Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes

• Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations

• Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D Managers and make improvements as necessary

• Prepare for and attend weekly catchups with the Operations Team Leader

• From time to time, participate in interviews for new team members using the department’s recruitment processes to ensure high caliber candidates hired

• Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment

• As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective

• Support members of the Co-ordination team with any projects/task they are working on in their absence

• Proactively provide the Operations Team leader with project updates

As requested work on key proj