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IT Support Technician

Cambridge Education Group
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Who we are looking forThis is an exciting time for Cambridge Education Group as we have recently opened up an office in the centre of Newcastle (NE Hub) and to help with the support of all the new staff we are looking for an IT Support Technician to provide IT support to the OnCampus and Digital businesses through the resolving of incidents raised in Jira. These incidents will cover the end-user computing platform for all onsite and remote staff.Job Role:The main focus will be to manage the end-user computing platform in Newcastle and assist the Service Manager in the running of the IT Support team through acting as a senior member of the team and deputising in the Service Managers absence.Key Responsibilities will include:Incident management

  • Resolve incidents that have been raised in Jira which relate to the end-user computing platform
End user computing platform ownership
  • Manage the provision of laptops and mobile phones to new starters making sure that their access is proactively set-up in line with the roles that people have been employed to perform
  • Provide input to CEG IT on the security status of the local IT estate
  • Perform IT induction for new starters
The idea IT Technician will:
  • Be ideally ITIL foundation qualified
  • Show proven work experience in IT support or IT technician roles
  • Have experience in relating to non-IT staff and assisting them in using the IT services to fulfil their role
  • Have experience in resolving issues to the satisfaction of the staff who raised the issue
  • Have experience in training basic IT capabilities to staff
Cambridge Education Group aims to be the undisputed customer service leader in the international education sector and to be recognised as such by its agents, partners and their clients, by the universities it works with and by its competitors. The objectiveis simple: to deliver exceptionally high standards of service in every single customer interactionBenefits:
  • Private Medical Insurance
  • Hybrid working
  • Life Assurance cover
  • Perkbox (includes hundreds of discounts)
  • Salary sacrifice car leasing Scheme from Tusker
  • Salary sacrifice Cycle to Work scheme
  • Salary sacrifice Technology Purchasing Scheme
  • Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
  • Discounted rates on Masters degrees with CEG Digital Partner Universities (25% off)
  • Social committee - who organise social events across the Company
Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.Holiday - Enhanced holiday of 25 days plus 8 UK bank Holidays

Keyskills :
ITILMicrosoft OfficeTechnical Support

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