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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | 24,000 - 28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
The National Lottery Community Fund is currently recruiting for 2 x IT Support Analysts to join the wider Information Technology department.1x FTC based out of the Cardiff office 1x Permanent based out of the Newcastle officeWe offer hybrid working and see that as being a minimum of 2 days in the office whilst also offering excellent flexible working packages.The IT Support Team fulfils a range of roles and responsibilities, and whilst playing your part in delivering life changing funding you wont have a typical day. As a first point of contact for all our customers youll engage with them to fully understandall their needs and provide support and solutions to fulfil and exceed their expectations. Working closely with colleagues across the department, the IT Support Team ensures our customers benefit from an excellent enabling service provision in incident managementand resolution, and request fulfilment. Whilst taking ownership and managing support tickets using our Service Portal youll follow established protocols escalating issues as needed. Responsibilities can include device deployment, telephony services, printingservices, finance systems, HR systems, desktop and cloud productivity systems, SharePoint, connectivity software and systems, and mobile device applications.To apply for either of these roles, please go onto our website and apply through the portal. You should align your supporting statement to the essential and desirable criteria of the roles as this is how we score applications.www.tnlcommunityfund. org.uk/about/jobsBenefitsWe seek to develop our staff and offer a wide range of personal development opportunities.We offer a wide range of generous benefits including: