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HR Case Advisor (Met Baby)

Sopra Steria
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 12 Months

Job Description

Are you a HR Administrator or an Experienced Administrator looking for a new challengeSSCL deliver an HR service to the largest police force in the UK. Policing the streets is undoubtedly one of our most important public services, and one where its critical to look after the people so they can give their best. Our HR Case Management servicedelivers professional HR guidance and advice, encouraging great decision-making when it comes to their people.We are looking for HR Case Advisors to join our expert team, focusing on the pregnancy and maternity support and coaching service, based in our Newcastle Centre of Excellence.If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you!What you will be doing:You will be handling numerous cases with a focus on pregnancy and maternity support to people within the largest police force in the UK. An exciting position that calls for an individual with excellent rapport building skills and the confidence to talk tonew customers daily. Due to the learning curve and unpredictability that comes with pregnancy you will need to provide expert advice and personalised service to cases where needs and demands are often changing. You will be listening to individuals problemsand offering impartial practical advice throughout the course of a someones maternity leave.Key Responsibilities

  • Lead a personal portfolio of cases, scheduling and prioritising activities based on each case.
  • Offer a high level of service via telephone and email.
  • Provide expert advice on processes and policies that span pregnancy, maternity and returning to the workplace.
  • Work as part of a team to deliver a high-quality, professional, and compliant service.
  • Maintain accurate records of case activity.
  • Identify potential challenges at the earliest opportunity and seek to intervene before an issue arises.
  • Contribute to evaluation and reflection activities to shape the service.
  • Lead own workload in accordance with contractually agreed timescales, quality indicators and service levels.
What youll bring:
  • Excellent communicator
  • Ability to quickly forge relationships, win trust and build confidence.
  • Experience of working within a role that requires interpretation and application of HR policies, ensuring compliance.
  • Effective problem solver.
  • Ability to work in an agile way, responding to the needs of the individual customer within a framework, rather than following a prescribed process.
  • Excellent organisational skills, with an attention to detail in record keeping.
  • Effective team player, who displays commitment and flexibility.
  • Strong customer focus.
  • Proficient in the use of Microsoft Outlook, Word, Excel and ability to learn to use bespoke systems.
It would be great if you had:
  • CIPD qualification.
  • Experience of working within a policing environment.
  • Experience of working with teams across multiple sites.
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Full-time, 12-month contractLocation: NewcastleSecurity Clearance Level SC/NPPV1Internal Recruiter RachelSalary £22.500 (plus an additional £675 if you select the cash option for your flexi benefit)Benefits 25 days annual leave with the option to buy additional days, generous flexible benefits package which includes Private Dental insurance, Private Medical insurance, and many more to choose from.Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a rangeof flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about our companyThe company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Governments Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool;Newcastle; Newport; and York.As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance servicelevels across government and public sector.Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction IndustryTraining Board.

Keyskills :
AdministrativeAdvisorCounsellingEmployment LawHR Policies

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