Holiday Sales Team Leader

Job Description

Newcastle upon TyneOur Central Support Office based in Gosforth and is the bustling hub of Parkdean Resorts. This exciting place to work houses all the essential supporting functions for our 67 holiday parks along with our award winning Contact Centre.This modern office has a great feel, a mix of energetic knowledgeable professionals all working as one unified team to achieve Parkdean Resorts objectives. Based near the centre of Newcastle upon Tyne, it has great transport links.Holiday Sales Team LeaderAre you a passionate and driven sales Team Leader Have you got proven experience in leading a sales team to outstanding success If so then we would like to speak with you about an exciting opportunity for a Holiday Sales Team Leader at Parkdean Resorts. We have two opportunities available on an intial 12 month contract with potenial to go pernamnet. One positon is available as home working with some days in the office and the other position based from our central office in Newcastle upon Tyne.As a Holiday Sales Team leader you will lead and drive a team of Holiday Sales Advisors to deliver an amazing Holiday experience to our customers resulting in the achievement of Holiday bookings and conversion alongside productivity and service targets.A little bit about you…* In this role you will lead a team of up to 14 advisors, you will inspire a culture amongst this team which places the customer at the heart of everything they do.* You will be proactive in your approach, taking responsibility for managing the teams performance to ensure all targets and KPIS are met and set clear and concise objectives around this.* You will be a supportive leader, coaching you team with constructive, open and structured feedback and also ensuring that development opportunities are recognised and supported.* You will lead by example in your daily work ensuring the team are engaged and motivated, you will do this by continually celebrating success and creating exciting incentive schemes.* You will work as a key team player across the Contact Centre supporting all areas through regular floor walks and resolving customer care calls. You will work alongside all teams to ensure SLAs are adhered too.* You will use your exceptional customer service skills to deal with customer feedback and complaints ensuring that you are resilient when required and the end result is in line with the business and customer needs* You will ensure and maintain a recruitment plan making sure key roles are filled and have an effective succession plan in place. Any new team members must receive a quality induction allowing them to excel in their role.A little bit about us...Parkdean Resorts is the UKs largest operator of caravan, lodge, cabin, glamping and camping holiday resorts. The business operates 67 locations around the UK ranging from seaside resorts to private beaches, marinas to lakes and forests to natural beauty spots. Parkdean Resorts offers a wide range of accommodation from premium to great value and the resorts are well known for providing activities and amenities including; swimming pools, adventure playgrounds, restaurants bars and entertainment.What can we offer you* Competitive rates of pay* Discretionary bonus packages* Fantastic team environment* 25% discount on holidays for yourself, friends and family* Stand-by breaks available at a discounted rate* Full uniform provided where necessary* Full trainingTo start Creating Amazing Memories with us, apply now!