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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | 25,000 - 26,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you an experienced Front Office/Reception Manager looking for your next challenge Are you passionate about excellent customer service Do you enjoy leading a teamIf so Reed business support might have the ideal role for you. Our client based in Newcastle are looking for an experiencedFront Office Manager.The successful applicant will have overall responsibility for the successful operation of Reception and Nights. Front Office Manager responsibilities include: Ensuring the smooth management of the Front Office operationdays and nights Maintaining a culture where friendly and efficient service is delivered consistently Ensuring that guest queries/issues are resolved effectively and in a timely manner Providing excellent communication with all departments Ensuring all policies and procedures are followed, consistently Providing a high standard of training, conducting regular job chats and supporting the team to deliver exceptional standards Being fully aware of Health & Safety and emergency procedures. Participating in Duty Management shifts, as required What are we looking for An experienced Front Office/Reception Manager with excellent knowledge of Front Office procedures and systems, e.g., OPERA A proven track record in Front Office Management/Senior supervisory experience in a quality hotel A positive, can do attitude and the drive and determination to succeed The ability to lead and effectively manage the Front Office team Excellent communications skills High standards, accuracy and attention to detail Ability to effectively manage the department and cover a variety of shifts, depending on business needs.For you We offer a benefits package including: Pension Plan Opportunities to develop and gain promotion within the industry Meals Provided on Duty Employee Discounted Accommodation Employee Discount on Food & Beverage and Hotel Restaurants Friends and Family, (discounted) Accommodation Rate Length of Service related holiday scheme Long Service Awards Employee of the Month / YearIf you feel this would be the perfect role for you. Please APPLY today!