Field Service Representative

Job Description

Are you an experienced Water Treatment Engineer, Analyst or Chemist with passion for sustainabilityThen we want to talk to you!Water Technologies & Solutions (WTS): SUEZ Water Technologies and Solutions (SWTS) provide our customers with technology and expertise to enhance their water, wastewater, and process productivity.What will I be doingEHS & Compliance Ensure work is undertaken in a safe manner at all times, and comply with internal, legislative and customer EHS requirements and policies. Completes Legionella sampling to best practice, and utilises internal systems to document & monitor Legionella related works. Legionella training to be completed every 3 years. Engagement with the Quality, Environment, Heath and Safety (QEHS) Gensuite system and associated tools to manage QEHS documentation and material. Use of the tool to manage RAMS, concern reports among others is essential. Maintenance of Sharepoint for external & internal sharing and documentation management. Undertake Point of Work Risk Assessment (POWRA) where appropriate. Awareness of Suezs Inclusion & Diversity objectives.Commercial Understands the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer requested scope change or over consumption to maintain profitability. Works with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met. Ensures the Account Manager is made aware of any Customer Contact changes. Identify opportunities for upgrades to the Account Manager, whether chemical dosing equipment (Chemfeed), training, analytical services or increased scope of supply.Service Ensure a service plan is defined by the Account manager Optimise the service activities at the assigned customers, to maximise productivity & profitability as well as co-ordinating with the Account Manager to provide adequate cover for Holidays. Execute the service plan. The service plan should contain, as a minimum, scope of supply of services, time & products as well as treatment limits, performance expectations & KPIs. Communicate basic technical concepts to the customer and seeks help for solutions. Communicate with customers & wider Suez team, in a professional and timely manner, as well as raising issues with Ops Leaders and Commercial colleagues as required. Completes & submits Consultant Service Reports (CSRs) within agreed timescales and ensures CSRs always detail the Observations, Consequences and Actions for the customers attention. Assisting with project execution as required, from surveying to completion. Participation & engagement in review meetings with customers in order to contribute from an operational and technical perspective. Schedule & plan site visits throughout each month efficiently, ensuring Outlook is reflective of plans, ensuring visibility for Ops Leaders for scheduling. Ensure safe chemical delivery & storage procedure followed through awareness & engagement with RAMS, policies and procedures.Equipment Calibration of personal & onsite equipment and generation of calibration certificates as required. Routine maintenance of proprietary as well as third party technology & equipment. Operation of dosing pumps - changing dosing rates as required based on onsite test results and ability to safely prime if required. Independently diagnose issues found onsite and escalate or rectify as required. Utilisation & engagement of Suezs digital data visualisation platform, InSight, to generate CSRs, manage trends & alarms, inventory stocks, add parameters & assets as required and escalate any issues as required.What are the requirementsQualifications/Experience Preferred Science/Engineering degree or relevant Industrial/Manufacturing experience. Possession of full valid driving license for use in the UK. PC skills, including proficiency in MS Word, Excel, PowerPoint and Outlook. Legionella training (completed every 3 years, and provided by SUEZ)Skills/Competencies Ability to effectively support multiple managers and teams Able to follow instructions and procedures with a good attention to detail/results. Good organisational, communication & interpersonal skills Takes responsibility to achieve tasks, using their own initiative and seeking assistance where needed. Considerate of others.Travel requirements:The role will require travel within the region, including occasional overnight stays. This varies slightly between regions of between (0%-20% per week)Who we areSUEZ- Water Technologies & Solutions is now known as Veolia Water Technologies & Solutions. As part of Veolia, we join in its mission of "resourcing the world." With the addition of our industry-leading technologies and expertise, our combined strengthswill help to turn the tide for Ecological Transformation.Please note that some European countries will remain in competition with the rest of Veolia as we wait for final regulatory approval from the European Commission.*** No agencies please ***

Keyskills :
LegionellaManufacturingWater SamplingWater TreatmentEHS