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Estates Manager HVAC

Interserve
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Purpose Manage Hard FM Estates services within an acute hospital environment to deliver contractual compliance with HVAC bias but not limited. This will include management of an in house team through departmental managers as well as management of contractors. Responsibilities

  • To ensure technical policy governance is achieved.
  • Maintain professional competence.
  • Maintain and improve all of the Company Safety Rules.
  • Maintain a register of APs / CP’s and ensure sufficient RP/AP/CP cover.
  • Review and improve use of supply chain for hard services and ensure appropriate competency assessments are in place at a Company and Individual level within the supply chain.
  • Actively promote the cost reduction initiatives and focus on improved customer service.
  • Promote across the business units through engagement and leadership increasing level of self-delivered hard services, where appropriate.
  • Standardise and improve internal and external performance metrics as required by our contractual obligations with clients.
  • Put in place key accountability and responsibilities for engineering safety at contract level and individual level for direct reports and reporting.
  • Coaching and mentoring the current management team.
  • Ensuring that all SLA’s are met consistently.
  • Ensuring that service delivery is within the budgeted P&L.
  • Ensure IFM compliance with legal obligations, engineering standards, contractual obligations and best practice across all contracts.
  • Lead and promote the company aims and objectives of the engineering standards under the Operating Excellence Model, developing and publishing engineering and technical standards and guidance throughout the company.
  • HVAC technical trouble shooting including business critical incident investigation and root cause analysis.
  • Ensure all projects comply with all regulatory and advisory frameworks, HTM, HBN, CIBSE, SFG20 similar technical guidance, and good industry practice.
  • Keep up-to-date with industry developments and raise awareness of company profile, representing IFM at industry events and bid presentations.
  • Ensure all PDR reviews are conducted within required time scales.
  • Providing/organising operational cover support to the sites as necessary.
    • Knowledge Skills & Experience
  • Proven experience of working in the FM operation of engineering services in buildings / hiospitals or similar built environments.
  • Essential experience of PFI / PPP contracts.
  • Essential experience of Healthcare contracts and HTM / HBM’s.
  • Essential proven ventilation / HVAC experaince
  • Advanced understanding and experience of risk assessment / management and safe systems of work.
  • Have operational experience as an active Authorised Person in a technical discipline.
  • Detailed understanding of all technical contractual obligations and performance specifications.
  • Qualified to degree level in an appropriate engineering / HVAC discipline, Chartered or leading to Chartered status.
  • Health and Safety Qualified to certificate level or equivalent IOSH
    • Person
  • Handles complexity both in scope and number of issues.
  • Applies wise judgement to make timely, effective decisions, balancing short and long-term factors.
  • Applies lessons learned to new and diverse problems and opportunities.
    • Strategic focus
  • Has a clear and compelling vision for own area of the business (or function).
  • Looks ahead to reasonably anticipate future opportunities or trends.
  • Focuses the organisation (or own work group) on efforts that add significant value to the Group.
  • Creates long-term strategies and plans to achieve sustainable competitive advantage.
    • Results driven
  • Demonstrates a passion and excitement for his/her work.
  • Establishes stretch goals, holding self-accountable for results.
  • Brings energy, perseverance and resilience in the pursuit of goals.
  • Tackles problems head-on and works to resolve them without delay.
    • Coach others
  • Gives constructive, actionable feedback to help people improve their performance and develop.
  • Provides others with challenging assignments and learning experiences to promote development.
  • Encourages and coaches people to build their skills.
  • Foster teamwork and collaboration.
  • Puts aside personal agendas to work for the benefit of all stakeholders.
  • Effectively blends people into teams and fosters a sense of belonging.
  • Proactively shares knowledge, ideas and expertise with others.
    • Customer focus
  • Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Actively collects first-hand customer information and uses it to improve services and solutions.
  • Manages the experience of customers to ensure positive relationships are established and maintained.
    • Change leadership
  • Champions breakthrough ideas and initiatives.
  • Takes appropriate, managed risks to achieve a recognised benefit.
  • Demonstrates confidence and commitment to see change through.
  • Clears blocks to progress.
    • Communication
  • Clearly communicates ideas, plans and priorities to others.
  • Makes communication a priority so there are no surprises.
  • Establishes credibility with intellectually demanding audience.
    • Influence
  • Communicates persuasively to win support, using emotion (heart) as well as rationality (mind).
  • Can be direct/forceful as well as tactful/diplomatic.
  • Understands and uses informal networks to get things done.
    • Business acumen
  • Understands the marketplace, customers and current and potential competitors.
  • Understands the implications of decisions on the financial objectives and value of the Group.
  • Makes deals which benefit the business.
    • Business development
  • Actively pursues, and makes the most of, customer networking and business development opportunities.
  • Analyses and understands trends/changes in the environment that could impact the business.
  • Discovers customer needs and finds the means to address them profitably within the Group.
    • Functional/ technical excellence
  • Seen as an expert in own area of functional/technical expertise.
  • Manages inter-dependencies with other functions to maximise contribution to organisational goals.
    • Contributes fully to the overall performance of the business.

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