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Engineer Dispatcher

Infinity Recruitment Consultancy Ltd
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary21,866 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have experience of dispatching engineers / technicians to jobs Are you looking to join a company that will offer the chance of future progressionOur client based in Newcastle is seeking an Engineer Dispatcher to join them on a full time permanent basis working a 40 hour working week Monday to Friday between the hours of 9.15am-6.00pm. For this role you will need to attend training at the companyHead Office in Cambridgeshire and need ot be prepared to stay away for a week and have occasional trips to the head office (all fully expensed)Responsibilities

  • As Engineer Dispatcher, you will be responsible for:-
  • Liaising with customers following a successful claim to arrange technicians to attend their properties for works to be undertaken.
  • Planning technician diaries and workloads
  • Making outbound calls to customers to arrange suitable appointment times
  • Respond to and resolve customer queries
  • Attend occasional customer visit
  • During peak periods you may assist in taking business overflow calls to meet SLAs.
Skills requiredTo be considered for the Engineer Dispatcher position, you will have experience of:-
  • Managing engineer / technician diaries
  • Allocating workloads
  • Strong customer service and communication skills
  • The ability to work to deadlines and prioritise workload.
  • You will live in and have a good knowledge of the Newcastle areas.
BenefitsOur client offers superb employee benefits including 25 days paid annual leave plus bank holidays, pension, social events, employee assistance programme.Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to ourdatabase as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Keyskills :
Customer ServiceDispatchField Technicians

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