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Customer Service Collections Advisor

Red Dot Recruitment
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary20,500 - 21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Collections Advisor Newcastle City Centre£20,500 starting basic, rising to £21,500 + Bonus (OTE £25,000) Do you have a background in customer service or collections Are you looking for a new role with great earning potential and genuine progression opportunities Look no further!The Customer Service Collections Advisor role:As a Customer Service Collections Advisor, you will be representing a leading energy provider. You will be speaking to people who have found themselves in financial difficulty and helping them to come up with a manageable payment solution. Your daily dutieswill include:

  • Dealing with both outbound & inbound calls from customers who are in debt
  • Working through a set data list, ensuring all calls get made within a set time frame
  • Understanding root causebehind debt, implementing payment plans to recover debt as quickly & sustainably as possible.
  • Attempting to recover the debt owed- either in full or partially
  • Following a scripted conversation to ensure company processes are followed accurately
  • Updating account profiles on our in-house systems
  • Maintaining a professional image for ourselves and our clients
The client:You will be working for a leading outsourcing company based in the heart of Newcastle Upon Tyne. Our client is one of the largest outsourcing companies globally and they have offices in over 40 different countries. Our client partners with some of the worldslargest blue-chip companies, therefore you will always have a secure and stable role with a great company, where you can really progress.Benefits of the Call Centre Customer Service Advisor:
  • Basic salary of £20,500, rising to £21,500
  • Bonus opportunity
  • Monday - Friday most weeks (occasional Saturday work)
  • Onsite City Centre parking.
  • Great progression opportunities. At least 85% of Managers are homegrown.
  • A bright, modern, place to work with excellent staff facilities with excellent transport links.
  • Onsite caf.
  • Look after your future with our company pension scheme.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!
Requirements of the Customer Service Collections Advisor role:
  • A minimum of 6 months experience within the Call Centre or Collections sector.
  • Clear criminal and credit records
  • References to cover the last 3 years of employment.
  • Computer literate with the ability to multitask and use multiple systems at any one time.
COVID-19 Precaution(s):
  • Remote interview process
  • Personal protective equipment provided or required.
  • Plastic shield at workstations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place
If you are interested in the Customer Service Collections Advisor role, please click APPLY below and we will be in touch with you. Keywords: Call Centre, Customer Service, Energy, Finance, Collections.Red Dot Recruitment specialise in Call Centre roles.

APPLY NOW

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