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| Job Location | Newcastle Upon Tyne |
| Education | Not Mentioned |
| Salary | £18,640 - £19,178 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Company description Role: Customer Service Advisor - Inbound RetentionsLocation: NewcastleSalary:£18,640 including flexibility allowance, rising again to £19,178 once you’ve completed your training and probation, plus average reward earnings of £3700Shifts: Rotational shifts between 8am - 8pm Monday to Friday (our opening hours). Working 1 in 2 Saturdays on average, from 9am - 5pm, with a day off in lieu during the week. Over a 10-week rota, people typically work five Saturdays and five weeks of our later shift (finishing at 7.30 - 8.15pm)Contract: Permanent, Full Time 36.25 hours per weekStart dates: 4th MayTo help make sure that everyone has a equal opportunity when applying, were only able to accept one application per person for our Customer Service positions. Please can we ask you to double check before you apply that youre happy with the opportunity youve selected - once youve applied, our team will not be able to consider any further applications for similar opportunities.About UsWe are part of the AA group, the nation’s number one motoring organisation. AA Insurance supports millions of customers with our products and services and is growing fast. We have exciting plans for the future with lots of opportunities to develop your career. Why not join us This is the job About YouCan you see yourself in the energetic exciting world of Insurance Retention Our Inbound Retention Advisors thrive on goals and deliver best in class service, which means hundreds of thousands of our customers elect to stay with us every year and give us fantastic customer satisfaction survey results.Where you’ll be workingWe are based in Newcastle Business Park. It’s on the main bus route and only 5 minutes from the city centre. We also have free parking. We promote an inclusive culture with team building activities and rewards and recognition for great performance. It’s a fun and sociable office with always lots going on to get involved in. We have a canteen and fantastic chill out area with pool tables, table tennis and amazing views of the Tyne river and the Angel of the North. What will I be doing As an Inbound Retention Advisor you’ll be the key point of contact for our insurance customers due for renewal, building excellent rapport and ensuring they have a great experience on every call. You’ll bring to life our values of care and expertise. Sometimes, customers may express their wish to leave, so it’s down to you to quickly reaffirm all the reasons why to choose The AA. You’ll become an expert in our products and services. With busy lives, customers’ requirements are ever-changing, so you need to ask questions to establish what their needs and the best possible products. It’s a challenging and varied role and you’ll be given great training and coaching to develop your confidence and expertise.In a typical day, you would be: