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Customer Service Advisor

Cordant Contact Centre
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£17,680 - £18,532 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor based in Long Benton, Newcastle Upon TyneFull Time, Permanent role working 40 hours per weekOffering between £17,680-£18,532 per annum - paid fortnightly!The Role

  • You will work on behalf of one of the UK’s largest telecommunications companies, handling inbound calls from customers who have enquiries with their account or technical issues they need resolving as well as going above and beyond for each customer
  • You will navigate through multiple systems whilst talking to the customer, so multitasking is key for this role
  • As well as having good communication skills, verbally and written you will need to deal with each customer on a personal basis and show empathy towards the customers.
  • Handling customers who are unhappy or have a complaint to make is a big part of this role, so listening skills and patience is key and the ability to handle difficult conversations.
    • The PersonSuccessful Inbound Customer Service Advisor will have:
  • Minimum of 6 months experience within a Customer Service environment
  • Computer literate with the ability to multi-task and use multiple systems at any one time
  • The ability to problem solve & provide the best possible resolution for thecustomer
  • An ability to work as part of a great team
  • Excellent communication skills
  • Successful completion of online test’s, English, Maths, Technical andNavigation
    • Hours:
  • 40 hours per week
  • Between Monday - Sunday, 5 days out of 7
  • Shifts between 7am - 9pm (9 hours per day)
    • Pay Rate:
  • Offering £17,680 (£8.50 ph) - £18,532 (£8.91 ph) per annum depending on age
  • Paid fortnightly
    • Benefits:As a Inbound Customer Service Advisor, we are offering:
  • Discount on TV / Broadband and Mobile phone for the clientsnetwork
  • A great working environment coupled with first class amenities and facilities on the door step of the business park (gym, restaurants and a nursery)
  • 3 weeks Paid Training (training is Monday to Friday)
  • Great transport links direct to the business park
  • Take advantage of our fantastic benefits and discounts with local and national suppliers –discounted cinema tickets, theme parks, days out and so much more!
  • Ongoing Trainingand development to help expand your skills to reach your full potential

    • APPLY NOW

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