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Customer Service Administrator - Newcastle - Hybrid working

Everpool
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Customer Service Administrator - Newcastle - Hybrid WorkingFull Time / PermanentThis is a full-time role working 37.5 hours per week working Monday to FridaySalary £21,000 to £22,000 (depending on experience)You will be working for IAS (Independent Assessment Services) who conduct assessments for the PIP benefit. Independent Assessment Services delivered by Atos is an independent assessment provider assessing Personal Independence Payment (PIP) cases on behalf of the Department for Work and Pensions (DWP). Their job is to help DWP understand how a persons health conditionor disability affects their daily lives.The role:You will act as the front face of IAS and will manage the customer experience for all visitors and staff attending the AC. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.A typical day will involve

  • Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimants carer, guardians and or housing associations.
  • Manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer.
  • Ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearanceordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
  • General administrative tasks e.g., answering the telephone, copying documents etc
  • Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
Job Details
  • 37.5 hours per week
  • £21,000 - £22,000 DOE
  • Shifts between 8am-6pm
  • Monday - Friday
  • Hybrid working
  • Optional Overtime
  • Opportunities for progression
What we need from you
  • At least 1 years customer service experience
  • Excellent I.T skills- particularly Microsoft Officeas you will be working on various systems and must have good understanding
  • Team player
  • Compassionate
  • Caring manner
  • Great interpersonal skills and ability to build a rapport with people
  • Time management and attention to detail
  • Computer literate
Plus benefits!So what nextIf you feel the Administrator position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by emailor call. Alternatively, you can apply to this advert and someone from the Everpool team will be intouch.

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