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Customer Service Administrator

Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£23,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator, South Heaton Salary circa £23,000 - £24,000 per annum (negotiable depending on experience) Our client is a leading equipment supplier based close to Newcastle City Centre. Following a successful year of growth and contract wins, they are now looking to add a Customer Service Administrator to their busy service department. If you are an experiencedadministration professional looking for your next role, we’d love to hear from you.Responsibilities

  • Provide efficient day-to-day customer support to internal and external parties
  • Demonstrate excellent customer service on inbound calls, outbound calls and emails
  • Accurately process orders from start to finish
  • Inform customers of lead times ensuring expectations managed at all times
  • Keep an accurate log of all customer records
  • Liaise with warehouse team for returns and replacements
  • Support wider team as and when required
Key Criteria
  • Experience in a fast-paced administration role
  • Customer centric approach
  • Exceptional attention to detail
  • High proficiency in IT packages and competent user of Excel
  • Ability to work well under pressure and working towards tight deadlines
  • A positive, collaborative approach to work

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