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Customer Onboarding Adviser- Newcastle- Work From Home- Mon-Fri Role

Community Fibre
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Hi there! Thanks for stopping by our job advert.Were Community Fibre and our mission is to bring better internet to everyone. You wont find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customers premisesand into our consumers homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growingfast.We are passionate and love working with local communitiesthe clue is in our name. We want to bridge the digital divide in society and make Gigafast internet accessible to all. We also love it when local residents become team members of Community Fibre- over 20% of our talent is from communities that we serve.We are not the new kid on the block, we were established in 2013 and have been disrupting the Broadband industry in London since then. Some recent key achievements include:

  • We raised £400m investment in 2020 from large institutions to secure our ambitious growth plans.
  • We have acquired over 650,000 wayleaves across Local Authorities, Housing Associations and Private Landlords in London to support that growth.
  • We have deployed our 100% full fibre network to over 400,000 premises to deliver the growth, which is rapidly moving towards 2.2 million by the end of 2024.
Were proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, were looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard workingteam players to join us and be a part of our growing business.Job purposeWorking as a member of our Customer Service team means becoming one of the faces of Community Fibre, you embody the brand and as such have one of the most important roles within the ever-expanding team. it is important to be able to effectively engageand work with both existing customers and new potential clients, as well as be part of a diverse and highly efficient team.This role requires a highly motivated individual with a passion for technology and a real eye for a deal. As a challenger brand Community Fibre must think differently, always looking to rewrite the rulebook. Our propositions are unique and constantlyevolving, and we are always looking to offer our customers more, providing them with tangible value for being a Community Fibre customer.Community Fibre many have big aspirations, but we are not a grey corporate giant, we are a young, dynamic and flexible team, keen to shake things up.What youll be doing:
  • High quality customer care
  • Managing service and sales related inquiries (not selling)
  • Confirming / rebooking and appointment setting for all installations
  • Effective database management and system use ( Zendesk preferrable )
  • Customer expectation management
  • Working from home
  • Monday-Friday working
The experience were looking for you to bring:
  • Experience in customer service role
  • A passion for technology
  • Have a strong eye for detail
  • Self-motivated
  • A high level of organisation
  • Telesales experience would be an advantage
  • A strong communicator both written and verbally
  • Extremely organised
  • Ability to prioritise work and manage time effectively
  • Self-motivated
Why join us:
  • You get to work with some of the best technology in the market
  • Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
  • We all love time off whether thats going on an exotic holiday or a staycation, youll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
  • Birthday leave, our treat to you
  • Keen cyclist, join our cycle to work scheme
  • Flexible WFH policy
  • Enjoy the perks of Vitality health
  • You get to work with an amazing bunch of people
What happens next:Youve done your bit so sit back and relax, we will review your application and come back to you.If we think youre not quite right for the role you have applied for but may be a better fit for another, well definitely let you know.We are an Armed Forces friendly organisation.We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.

Keyskills :
Customer Service

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