Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Installations Co-Ordinator

Equals One
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Installations Co-Ordinator This is a fantastic opportunity to work for one of the London Stock Exchange Groups Top 1000 Companies to Inspire Britain 2020.Pennine Home Improvements is the North Easts leading, customer focussed retail installer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.We are looking for a passionate, driven and customer-focused Customer Installations Co-ordinator who can flourish and progress within a fast-paced, forward-thinking environment.You will have the desire to be responsible for providing industry-leading levels of customer service and exceeding customer expectations.You will be highly driven, motivated, passionate, and determined to succeed, you will be driven to deliver an excellent customer experience.Hours of work are Monday to Friday 8:00-4:30Role Responsibilities

  • Working with internal and external departments to enable the carrying out of installation work, to ensure any risk situations are resolved and that customer appointments go ahead as planned.
  • Provide support in the ordering of materials from external suppliers, monitoring supply chain and chasing overdue/incomplete orders.
  • Provide support to the Project Manager to ensure full utilisation of engineers through planning, scheduling and tracking of customer appointmentsensuring the project is managed effectively and brought to a close within set timeframes.
  • Communicate regularly with customers, keeping the customer up to date with developments, effectively build and create lasting relationships, checking the customer is happy with our service and providing the best possible experience for the customer.
  • Handle incoming and outgoing telephone calls and emails, providing a first-class service and ensuring first contact resolution.
  • Record customer complaints and deal with effectively to provide a positive resolution in line with the company Complaints Handling Procedure.
  • Dealing with referrals/reports from Engineers on issues experienced at installation, record and report to Project Manager.
  • To develop your product knowledge, keep up to date with product developments and offer customer advice to the resolution of their queries.
Person Attributes
  • Solutions focussed and able to respond to customer needs promptly, meet and exceed customer expectations with a passion for delivering an excellent customer experience.
  • Be able to work on your own initiative.
  • Strong resource planning and organisational skills.
  • Strong admin skills, with a good working knowledge of Microsoft packages.
  • Strong written & verbal influential communication skills.
  • Professional telephone manner. Experience
  • Minimum 3 years experience working in a fast-paced customer service / co-ordination / administration role.
  • Competence in use of IT systems, Customer Relationship Management systems and Microsoft packages.
Please send your CV and covering letter detailing your salary expectations and why you are a suitable candidate.

APPLY NOW

Customer Installations Co-Ordinator Related Jobs

© 2019 Naukrijobs All Rights Reserved