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Claims Handler Zurich Insurance - 12 Month Fixed Term Contract

Reed
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary£20,000 - £28,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Claims Handler - (Part-Time, Job-Share and Full-Time)12-month Fixed Term ContractLocation: Newcastle (Hybrid working, minimum 50% office based)Salary: £20,000 upwards, dependant on experienceClosing date: 13th October 2023We’re the #1 best place to work in the insurance industry!We’re delighted to have been awarded a Glassdoor Employees Choice award, recognising us in the top 20 UK’s Best Places to Work in 2022 and the only UK insurer to make the list. The Employee’s Choice award recognises employers that shine brightest accordingto those who know a company best - the employees.The opportunity: The pace of change in insurance means we’re looking for a Claims Handler to join the Zurich Municipal Casualty claims team on a 12-month secondment/fixed term contract.Working in Zurich Municipals claims department, you will be responsible for handling and resolving a full portfolio of casualty claims by investigating, negotiating and finalising claims in line with governance guidelines and your authority limits. You’llwork within a supportive team with lots of opportunity to develop.This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.What will you be doing

  • As a Claims Handler you will be dealing directly with customers such as local authorities and housing associations as well as claimants and solicitors, so you will need excellent communication skills.
  • Responsible for handling and negotiating claims.
  • Compliance to statutory regulations
  • Develop and maintain relationships with internal and external customers.
  • To proactively handle claims aiming to settle cases within optimum time scales.
  • Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled.
What are we looking for You will be required to deliver exceptional customer service through strong relationship management and effective negotiation skills. You will also have an inquisitive nature that will enable you to ask questions and reach accurate decisions. You will havestrong IT skills.Ideally, you’ll have experience of working within an insurance environment and have experience of claims but we are able to consider applications from other customer centric backgrounds. Additionally, you will require good case management and workload managementskills.Who we are: With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If youre interested in working in a dynamic and challenging environment for acompany that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to positionus at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.Our Culture:At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as thesegroups are currently under-represented in our organisation.We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and communityactivity through the Zurich Community Trust.We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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