Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Back Office Team Manager - North East Homebaed

Everpool
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Back Office Team Manager – North East HomebasedFull Time, PermanentWorking Hours: 37.5 hours per week, Monday to FridaySalary: £32,000** Must live in the North East or South East of England **The Role:As a Back Office Team Manager, you will play a pivotal role in managing and leading a remote team of Health Practitioners and Operations employees. Your primary responsibility is to ensure the delivery of exceptional Advice and Audit services, meeting qualitystandards, timely report completion, and adherence to Service Level Agreements (SLAs).Main Responsibilities:

  • Team Management: Take ownership of performance management, absence management, career development, employee engagement, and handle disciplinary and grievance matters within your team.
  • Workforce Deployment: Effectively manage and deploy team members to ensure that project deadlines and performance targets are consistently met within agreed timeframes.
  • Data Utilisation: Utilise statistical data and work management reports to efficiently manage workloads and optimize team performance.
  • Reporting: Produce and provide performance reports and data as necessary.
  • Customer Relationship Management: Collaborate with Service Delivery Teams to foster and maintain positive customer relationships.
  • Team Leadership: Manage multiple teams with diverse job content and performance targets, ensuring cohesion and alignment with overall goals.
Other Duties:
  • Address and resolve complaints within the stipulated SLAs.
  • Attend Stakeholder Engagement Meetings as required.
  • Analyse data and implement changes to enhance the claimant journey and overall customer experience.
  • Verify and approve staff expenses, timesheets, annual leave requests, and procurement requests.
Essential / Minimum Criteria Expectations:
  • Team Management: Demonstrate a proven track record in effectively managing teams.
  • Service Delivery Experience: Possess experience in managing a complex service delivery structure with a successful track record in meeting SLA and KPI requirements.
  • IT Proficiency: Display proficiency in IT, including competent use of MS Office, Word, and Excel.
  • Communication Skills: Communicate fluently in English, maintaining clear, caring, courteous, and professional interactions with stakeholders through various mediums, including telephone, email, and face-to-face.
  • Adaptability: Embrace change, adapt to evolving circumstances, and smoothly adjust to different roles as needed, especially in a dynamic customer-centric environment.
  • Flexibility: Maintain a flexible and adaptable attitude, be willing to undertake ad hoc duties as required, including supporting other teams or covering team leader duties.
So what nextIf you feel the Team Manager position may be for you or you are interested in finding out further information, please contact Joe by email .Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.

Keyskills :
Management Experience

APPLY NOW

Back Office Team Manager - North East Homebaed Related Jobs

© 2019 Naukrijobs All Rights Reserved