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3rd Line Support Engineer

Nigel Frank International
Job LocationNewcastle Upon Tyne
EducationNot Mentioned
Salary32,000 - 34,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

3rd Line Support Engineer - Up to £34,000 - Newcastle Job DescriptionThe goal of this role is to manage and improve our public and private cloud platforms that enable the delivery of Cloud Solutions to both existing and new customers. In this key position, the Cloud Infrastructure Specialist is the technical lead in majorprojects within our private platform and Azure infrastructure, and critical in ensuring the smooth running and security of systems on a day-to-day basis.Role & Responsibilities

  • Manage, maintain and improve our Cloud presence in our Private Datacentre and in Azure
  • Technical lead of internal & external projects related to our platforms
  • Escalation for 2ndline Technical Engineers
  • Recommendation of improvements to existing processes and products
  • Ensures availability and performance of production systems
  • Ensures security best practices are followed for all systems and risks are remediated or escalated
  • Ensuring all monitoring tools are available and performing correctly
  • Escalation to Infrastructure Manager for any critical or security incidents
  • Providing support & escalating to senior members of the business when required
  • Providing support to colleagues across the wider business
  • Available for, potentially out of hours, major incidents
Skills & Qualifications
  • Advanced troubleshooting skills
  • Excellent internal and external communications
  • Organised and thorough approach
  • Deep understanding of VMWare including ESXi Host and Vcenter configuration and maintenance
  • Extensive knowledge of Microsoft Server technologies including Active Directory, DNS, DHCP etc
  • Significant experience with Citrix, including Netscalers, MCS, Storefront and Citrix Cloud etc in a multi-tenanted environment
  • Backup solutions, ideally Veam, Azure and Skykick
Benefits
  • Birthday off
  • Pension contribution
  • Health-care
  • Continual Training and Career Development
  • And many more

Keyskills :
Active DirectoryCitrixSupportAzureO365

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