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Internal Account Manager

Adecco
Job LocationNewcastle-under-Lyme
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Due to an exciting time of growth for the business, a rare opportunity has arisen to join a leading company based in Newcastle Under Lyme.The main purpose of this role will be to deliver industry leading customer service & operational account management of your clients, working with other team members to ensure that SLAs and KPIs are met in full at all times.Based in a busy, friendly open plan office, reporting to the Service Delivery Manager, duties will include:

  • To own the customer and the end to end processes associated to the customer, with a specific focus on developing meaningful relationships with client key contacts.
  • To deliver accountabilities in line with objectives and personal development plan set.
  • To make decisions based on the customers priorities and internal business deliverables, with decisions based on best intentions using handbooks/rulesets/company policy.
  • Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that we meet our client SLAs at all times.
  • To identify updates for client handbooks to ensure that they are correct, relevant, and aligned to our scope of works.
  • To ensure that data quality is maintained, highlighting, or correcting any errors or omissions.
  • To provide customer reporting with complete accuracy in line with customer requirements.
  • Efficiently resolve or escalate enquiries or complaints, with a focus on delivering the best possible outcome for the client.
  • Undertake and support ad-hoc projects and implementations as required.
  • Work closely with Sales Managers and key stakeholders to ensure that processes relating to client accounts are up to date and accurate.
  • To continually focus on improvement to customer service deliver.
    • The successful candidate will possess the following qualities:
  • A Client oriented mind-set
  • MS Office skills
  • Strong Excel skills (vlookup, pivot tables etc.)
  • Strong data analysis and interpretation
  • Ability to work independently to tight deadlines
  • Strong verbal and written skills
  • Attention to detail
  • Document management skills
    • Time management skillsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Required skills
  • Account Management
  • Customer Service
  • KPI's

    • Keyskills :
    Account Management Customer Service KPI39;s

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