Customer Team Member

Job Description

Closing date: 07-04-2023Customer Team MemberLocation: London Road, Chesterton, Newcastle-under-Lyme, ST5 7DYPay: £10.90 per hour + great benefitsContract: 12-16 hours per week + regular overtime, permanent, part timeWorking pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.Full training givenYou can now apply for this role using your mobile deviceAs a customer team member at Co-op, youll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. Youll also make sure your store is in great shapeworking as part of a team to replenish products and supportdeliveries.In return, well give you opportunities to develop your skills and progress your career. Youll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.What youll do Friendly and thoughtful serviceyoull put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experienceEngage with everyone to succeed togetheryoull build strong relationships with your colleagues in-storeworking together as a team to solve problems for the benefit of customers and members and each otherMake sure the store is safe, legal and operationalyoull complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliantEmbrace change youll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changesCo-operate for a fairer worldyoull get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community eventsThis job would suit people who havegenuine care for the needs of customers and colleaguesgood communication skills, with the ability to build positive relationships with everyonestrong problem solving skillsthe flexibility to work a range of shiftsWhy Co-opWell help you learn new skills, and give you the opportunity to support your local community. Youll also get package that includes:competitive pay and opportunities for overtimeWagestreama money management app that gives you access to a percentage of your pay as you earn itpremium rates for hours worked before 6am or after 10pmflexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)Holidays starting from 31 days per year (includes bank holidays) pro rata for part time30% off Co-op branded products in our food stores (normally 20%) increased until April 2023 to support our colleagues during the cost-of-living crisis10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)discounts on other Co-op products and servicespension with up to 10% employer contributionscycle to work schemeservices to support your physical, mental and financial wellbeingBuilding an inclusive workplaceWere actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importanceof our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. Were also part of the Disability Confident scheme, meaning well always offer an interview to disabled candidates who apply through the schemeif they meet the minimum criteria for a job.Well ask whether youd like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.As part of the application process for this job, youll need to complete an online assessment. It will take around 10 minutes to complete the test.