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| Job Location | Newcastle-under-Lyme |
| Education | Not Mentioned |
| Salary | 10.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Our client is a successful British homeware brand supplying both customers, trade, and online. The company is over 90 years old. Offering a modern way of working in trendy offices and offering excellent remuneration packages, onsite parking, and developmentopportunities. The role will be working in a small and friendly team within the Customer Service team.As the Customer Service Advisor, you will be working with the Customer Service Manager and Directors to provide a positive customer experience before and after the sale to drive repeat business, customer loyalty, and profits.* Resolving customer queries by phone, email, and social media platforms* Reply to incoming postal correspondence in a timely manner* General office administration duties as required* Processing customer return requests and guaranteeing claims* Communicating with our appointed service agents regarding repairs and spares* Contacting customers or other departments within the company if any issues arise Candidate Requirements:* Customer Service experience preferred* Commitment to providing outstanding customer service* Excellent communication skills, both written and verbal* Knowledge of relevant software packages- Microsoft Navision (word, Excel, Powerpoint) - training will be provided on in-house packages* Attention to detail, can-do attitude, and willingness to go the extra mile* Ability to cooperate with the team to assist customers and colleagues* Retail knowledge is also preferred Hours: Monday - Friday 8:30 am - 5:00 pmSalary: £10.00 Per HourBrampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.