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| Job Location | Newcastle-under-Lyme |
| Education | Not Mentioned |
| Salary | 19,500 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
* Customer Service experience preferred* Excellent communication skills, both written and verbal* Ability to cooperate with the team to assist customers and colleaguesOur client is a successful British homeware brand supplying to the customer, trade, and online. The company is over 90 years old, offering a modern way of working in trendy offices and offering excellent remuneration packages, onsite parking, and developmentopportunities. The role will be working in a small and friendly team within the Customer Service team.As the Customer Service Advisor, you will be working with the Customer Service Manager and Directors to provide a positive customer experience before and after the sale in order to drive repeat business, customer loyalty, and profits.As the Customer Service Advisor, you will provide customer service to customers accounts, suppliers, and internal departments to build and maintain relationships and grow the brand.* Resolving customer queries by phone, email, and social media platforms* Reply to incoming postal correspondence in a timely manner* General office administration duties as required* Processing customer return requests and guaranteeing claims* Communicating with our appointed service agents regarding repairs and spares* Contacting customers or other departments within the company if any issues arise Candidate Requirements * Customer Service experience preferred* Commitment to providing outstanding customer service* Excellent communication skills, both written and verbal* Knowledge of relevant software packages- Microsoft Navision (word, Excel, Powerpoint) - training will be provided on in-house packages* Attention to detail, can-do attitude, and willingness to go the extra mile* Ability to cooperate with the team to assist customers and colleagues* Retail knowledge is also preferred Hours: 8.30am - 5.00pm Salary: £19,500 per annumBrampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.