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Customer Service Administrator

Adecco
Job LocationNewcastle-under-Lyme
EducationNot Mentioned
Salary20,250 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Adecco are looking to recruit a number of Compliance Administrators with Customer Service experience. Youll be working within a team environment and be responsible for ensuring that our candidates are compliant to individual client background screeningrequirements.Salary: £20,250 per annumFixed Term Contract (FTC) 3 Months initially, with potential for extensionBased in Keele, with up to 2 days per week working from home.Full-Time: Monday - Friday, 9am - 5:30pmKey responsibilities include, but are not limited to:

  • Carry out screening checks for candidates in the aviation industry
  • Provide support to candidates throughout the process and ensure they provide accurate data for checks
  • Conduct reference checks for candidates and speak to external companies to ensure references fit within compliance standards.
  • Alert Account / Operational teams to any adverse findings within candidate cases
  • Ensure all work is completed within client SLAs and escalate any areas of non-compliance
  • Become a super user on ALX Technology Platform, ensuring full use of automated functionality. *full training provided for this system*
  • Manage and maintain accurate records in accordance to client requirements
  • Collation of audit pack for submission to client
  • Provide reporting and statistical data as appropriate.
  • Ensure own activity demonstrates company values and complies with ISO9001:2000 /company standards, procedures, and systems.
  • Adopt & demonstrate the companys core values in the delivery of a customer-focused service.
Essential Skills/ Experience:
  • Computer literate (Intermediate MS-Office skills)
  • Problem solving
  • Customer-facing skills - query handling; assertiveness
  • Ability to work under pressure and unsupervised
  • Good administrative, verbal and written skills. Methodical, meticulous and able to pay attention to fine detail
  • Time Management with the ability to work to tight deadlines
  • Contractual/administration environment
  • Customer service environment
  • Working in a team environment with an office.
We have a number of roles starting in August and September - please apply now!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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