Chat Host (6-9 Month FTC)

Job Description

Job Title: Chat Host (6-9 Month FTC)Location: Newcastle under Lyme (hybrid working available - 3 days in the office per week)Hours of work: 37.5 hours per week, between 6:30am-12:30am Monday-SundaySalary: £19,899 (with an increase after successful completion of probation!)Benefits: 35% hourly uplift for unsociable hours, 25 days annual leave plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Virgin Tribe discounts, paid volunteer days, a contributory pension plan andmany more!Who We Are:Ballys Interactive is the digital arm of one of the worlds leading entertainment providers, Ballys Corporation, with tens of millions of players across the globe and big plans always in the works.Our brands and sites include market movers and shakerslike SportsCaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. We make ourmark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.The Role:Chat is a fun, engaging and rewarding community for our players. We seek to enhance a players overall experience through offering unique, tailored promotions, community games and live video shows, whilst continually providing support to our players withgeneral queries or responsible gambling concerns.As a Chat Host, you will be the first point of contact for our players, you will host on multi - brands, including Double Bubble Bingo, Virgin Games, Jackpotjoy and Network Chat. Our community rooms provide customers with that all-important break from gaming,whilst being truly entertained and engaged. Your exciting and engaging conversation will both captivate and amuse, injecting life into our Chat rooms, encouraging our players to come back for more.Furthermore, you will be responsible for ensuring all chat guidelines are adhered to and you will need a keen eye to identify any potential gambling concerns, you will be fully equipped with our outstanding continuous training. The best Chat Hosts possessexcellent customer service skills, are enthusiastic and find it easy to talk to people!What you will need to do:

• We value our customer and strive to deliver an amazing player experience. The player is at the heart of everything we do, therefore great customer service skills are paramount for this role
• Consistently demonstrate our companys DNA values. These define the culture we have developed and, Have Fun, Making Fun is at the heart of everything we do
• Work effectively as part of our Chat Host team, taking responsibility and ownership of our players entertainment
• Innovate, create, and entertain; creating your own unique in chat promotions that will drive our engagement and contribute towards reaching our departmental KPIs.
• Thrill our players with the entertainment and service we offer, keeping us ahead of the competition by offering fantastic personalised treatment
• Good interpersonal skills, treat each player as an individual, building rapport and maintaining great relationships with our customers, whilst always keeping a professional boundary
• Look for ways to exceed expectations, and always be willing to go that extra mile for our players.
• Possess an ability to engage with a wide range of people, offering a memorable and enjoyable experience on our site
• Utilise our in-house supportive tools to aid in your day to day role and responsibilities
• The willingness to learn about our products to be able to naturally promote to our players within the chat room, being ready to always learn something new
• Adherence to compliance processes, to ensure we are protecting ourselves, our player, and our business
• Meet/exceed our departmental KPIs, including increasing engagement, growing the community, and ensuring our chat sentiment is consistently positive and upbeat
• Communicate effectively and efficiently with players, colleagues, and management teams to deliver both your personal and business objectives
• Self-sufficient, take ownership of your own personal development and performance with the support of regular communications with your manager
• Being resilient when faced with challenging objections and being able to overcome them positively
• Able to adapt to change; change within the business or department can occur but we are Always Ready for the challenge, staying upbeat as we Shoot for the Moon
• Be yourself, we are a wonderfully diverse group of people, we encourage and welcome quirky, unique personalities, we are all different and encourage all our employees to stay true to themselves

Your experience:

• Awareness of online gaming
• Excellent communication skills
• Excellent customer service skills
• Good typing, spelling, and grammatical skills
• Computer literate
• Internet savvy, able to research and source content

Desirable:

• Creative content creator to generate ideas to create content for our live or pre-recorded shows
• A passion for presenting both live and pre-recorded shows
• Knowledge of Poker, Casino, Bingo or Slots
• A passion for presenting and hosting live show
• Experience of internet communities and/or forums
• Good understanding of social media platforms and communication styles

Why join Community ChatWe are fun, we have an incredibly unique way of doing things that can take some getting used to! We dont just create the most amazing games, were an entertainment company. We make it our business to recruit the most enthusiastic, innovative, and talentedpeople where employees enjoy their work and our playersOurs is no ordinary working environment - we thrive on a culture of success where our people are talented and empowered in their roles. We pride ourselves on staff loyalty and strong teams who work together to achieve success.We want to fill our company with passionate people who will promote and maintain the best entertainment experiences that make us one of the most popular online gaming providers.

Keyskills :
Computer LiterateCustomer CareCustomer ServiceOnline GamingWeb Chat